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Creative and data-driven Social Media Manager with a strong understanding of digital marketing, content strategy, and audience engagement. Skilled in managing social platforms, analyzing performance metrics, and creating impactful campaigns that build community and brand awareness. Passionate about connecting people and brands through authentic online experiences.…

Abdelkhalek Lamri

Back-End Developer, Front-End Developer, Web Developer, +2

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Creative and data-driven Social Media Manager with a strong understanding of digital marketing, content strategy, and audience engagement. Skilled in managing social platforms, analyzing performance metrics, and creating impactful campaigns that build community and brand awareness. Passionate about connecting people and brands through authentic online experiences.…

Available to hire

Creative and data-driven Social Media Manager with a strong understanding of digital marketing, content strategy, and audience engagement. Skilled in managing social platforms, analyzing performance metrics, and creating impactful campaigns that build community and brand awareness. Passionate about connecting people and brands through authentic online experiences.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

Work Experience

Support Client à distance at GlobalConnect Services

June 1, 2025 - Present

Gestion des comptes utilisateurs, intégration au domaine et configuration réseau équipements Windows/Linux. Suivi et résolution des demandes techniques via GLPI. Gestion des demandes clients par e-mail, chat et téléphone avec un suivi efficace via Zendesk. Résolution des problèmes techniques simples liés aux comptes, paiements et applications. Accompagnement des utilisateurs dans l'utilisation des services numériques et escalade d'incidents complexes. Rédaction de rapports hebdomadaires et contribution à l'amélioration continue de la satisfaction client.