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I am an IT professional with over three years of experience across software engineering and technical support, supported by a Master’s in Cybersecurity. I am comfortable with Microsoft 365, Windows systems, networking fundamentals, and scripting, and I enjoy using AI tools to improve efficiency and solve problems. I am eager to contribute across IT roles where adaptability and continuous learning are valued. I stay up-to-date with technology developments and am currently completing an advanced language course in Spanish. I am passionate about building reliable solutions, collaborating with diverse teams, and helping users and organizations thrive through practical, learnable technologies.…I am an IT professional with over three years of experience across software engineering and technical support, supported by a Master’s in Cybersecurity. I am comfortable with Microsoft 365, Windows systems, networking fundamentals, and scripting, and I enjoy using AI tools to improve efficiency and solve problems. I am eager to contribute across IT roles where adaptability and continuous learning are valued. I stay up-to-date with technology developments and am currently completing an advanced language course in Spanish. I am passionate about building reliable solutions, collaborating with diverse teams, and helping users and organizations thrive through practical, learnable technologies.

Abhishek Bhokare

Web Developer, Programmer, Full Stack Developer, +4

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I am an IT professional with over three years of experience across software engineering and technical support, supported by a Master’s in Cybersecurity. I am comfortable with Microsoft 365, Windows systems, networking fundamentals, and scripting, and I enjoy using AI tools to improve efficiency and solve problems. I am eager to contribute across IT roles where adaptability and continuous learning are valued. I stay up-to-date with technology developments and am currently completing an advanced language course in Spanish. I am passionate about building reliable solutions, collaborating with diverse teams, and helping users and organizations thrive through practical, learnable technologies.…I am an IT professional with over three years of experience across software engineering and technical support, supported by a Master’s in Cybersecurity. I am comfortable with Microsoft 365, Windows systems, networking fundamentals, and scripting, and I enjoy using AI tools to improve efficiency and solve problems. I am eager to contribute across IT roles where adaptability and continuous learning are valued. I stay up-to-date with technology developments and am currently completing an advanced language course in Spanish. I am passionate about building reliable solutions, collaborating with diverse teams, and helping users and organizations thrive through practical, learnable technologies.

Available to hire

I am an IT professional with over three years of experience across software engineering and technical support, supported by a Master’s in Cybersecurity. I am comfortable with Microsoft 365, Windows systems, networking fundamentals, and scripting, and I enjoy using AI tools to improve efficiency and solve problems. I am eager to contribute across IT roles where adaptability and continuous learning are valued.

I stay up-to-date with technology developments and am currently completing an advanced language course in Spanish. I am passionate about building reliable solutions, collaborating with diverse teams, and helping users and organizations thrive through practical, learnable technologies.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Beginner

Work Experience

IT Support Specialist L2 at Technowand

December 1, 2025 - March 31, 2026

Handled Level 2 support issues across Windows OS, Microsoft 365, hardware, and business applications to minimize downtime and meet SLA targets. Managed Microsoft 365 user accounts, MFA setup, mailbox configurations, and access permissions. Investigated and resolved network issues across LAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP. Built Copilot-based internal agents connected to Knowledge Bases. Created and deployed websites using Vercel, validating CMS layouts and schema structures against internal standards. Used AI tools including ChatGPT, Claude, and Gemini to troubleshoot research, draft scripts, and produce documentation.

Software Engineer at Hexaware Technologies

June 1, 2019 - July 31, 2022

Reviewed legacy PowerShell scripts to understand business logic and support modernization. Documented scheduled jobs in Control-M and Task Scheduler to aid development. Analyzed workflows with EPV and supported redevelopment via Azure Repo. Monitored and resolved live production issues using TLM Smartstream, Autosys, and Bash scripts. Supported deployments and bug fixes through Git and Bitbucket. Participated in client discussions to clarify requirements and maintain delivery standards.

System Analyst at Net Connect Global

September 1, 2022 - January 31, 2023

Managed incidents and service requests in ServiceNow, ensuring timely communication with users. Monitored production alerts via Netcool/OBM and responded to service disruptions. Performed remote troubleshooting using Windows RDP, PuTTY, AS400, UC4, Autosys, and Control-M. Investigated recurring issues and worked with teams to reduce repeat incidents. Updated internal documentation to support team knowledge sharing.

Store Manager at Spudbar

March 1, 2023 - Present

Supervise daily operations to ensure efficient service, customer satisfaction, and compliance with food safety and hygiene standards. Train, guide, and support team members while managing shift planning and performance. Handle inventory, stock management, cash operations, POS transactions, and banking tasks. Respond to customer inquiries and complaints professionally, implement upselling strategies, and collaborate with senior management to improve operations and drive business growth.