I am a dedicated team player with a solid background in computer-related environments. I can work independently to tackle assignments and am always willing to exceed expectations. I'm a fast learner with strong computer skills. I have experience providing technical support, troubleshooting hardware and software issues, and managing social media for a company. My education in Information Technology has equipped me with the foundational skills I use in my current roles.…

Abi Alvarez

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I am a dedicated team player with a solid background in computer-related environments. I can work independently to tackle assignments and am always willing to exceed expectations. I'm a fast learner with strong computer skills. I have experience providing technical support, troubleshooting hardware and software issues, and managing social media for a company. My education in Information Technology has equipped me with the foundational skills I use in my current roles.…

Available to hire

I am a dedicated team player with a solid background in computer-related environments. I can work independently to tackle assignments and am always willing to exceed expectations. I’m a fast learner with strong computer skills.

I have experience providing technical support, troubleshooting hardware and software issues, and managing social media for a company. My education in Information Technology has equipped me with the foundational skills I use in my current roles.

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Skills

Experience Level

Social Media Design
Intermediate
Advert Design
Intermediate

Language

English
Fluent

Work Experience

IT Technician Intern/Assistant at Hummingbird Distributors
February 1, 2023 - June 6, 2024
Checked PCs and laptops to troubleshoot, trace and resolve customer issues. Set up computers, installed hardware and configured settings for customers. Removed viruses and unwanted software from desktop operating systems using logical and systematic processes. Setup labels of different sizes for the label printers to make future item labeling more efficient.
Technical Support Specialist - Remote at LeadVenture (DealerSpike)
May 1, 2022 - February 1, 2023
Diagnosed and resolved technical issues related to software, hardware, and network systems. Provided timely and accurate customer support via phone, email, or chat, ensuring customer service excellence. Documented customer interactions, troubleshooting steps, and resolutions in a help desk system or knowledge base.
IT Tech Support at Alvarez Organics
June 1, 2020 - June 6, 2024
Managed social media pages including Facebook, Instagram, and YouTube. Designed labels necessary for all products sold by company. Created advertisements to further inform the public of the products sold by company.
Dental Receptionist at Tooth Fairy Dental Clinic
September 1, 2019 - August 31, 2020
Greeted patients and visitors and managed patients in order of appointment time. Used Dentaclinic to maintain and update patient files. Placed calls to inform patients of changes to appointment times and other unforeseen alterations. Received incoming calls, answered questions and scheduled patient appointments.

Education

Associate in Information Technology at University of Belize
January 1, 2022 - October 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Computers & Electronics, Wholesale & Distribution, Retail

Skills

Experience Level

Social Media Design
Intermediate
Advert Design
Intermediate

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