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I am a dedicated and goal-oriented professional with experience in client management, compliance operations, and sales. I excel in KYC, AML, and multilingual document verification (Arabic, French, English). I have a proven track record of accuracy, process improvements, and strong client relationships. I am seeking to contribute my expertise in a dynamic organization with a focus on occupational health and safety.…I am a dedicated and goal-oriented professional with experience in client management, compliance operations, and sales. I excel in KYC, AML, and multilingual document verification (Arabic, French, English). I have a proven track record of accuracy, process improvements, and strong client relationships. I am seeking to contribute my expertise in a dynamic organization with a focus on occupational health and safety.

Abir Guerman

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I am a dedicated and goal-oriented professional with experience in client management, compliance operations, and sales. I excel in KYC, AML, and multilingual document verification (Arabic, French, English). I have a proven track record of accuracy, process improvements, and strong client relationships. I am seeking to contribute my expertise in a dynamic organization with a focus on occupational health and safety.…I am a dedicated and goal-oriented professional with experience in client management, compliance operations, and sales. I excel in KYC, AML, and multilingual document verification (Arabic, French, English). I have a proven track record of accuracy, process improvements, and strong client relationships. I am seeking to contribute my expertise in a dynamic organization with a focus on occupational health and safety.

Available to hire

I am a dedicated and goal-oriented professional with experience in client management, compliance operations, and sales. I excel in KYC, AML, and multilingual document verification (Arabic, French, English). I have a proven track record of accuracy, process improvements, and strong client relationships.

I am seeking to contribute my expertise in a dynamic organization with a focus on occupational health and safety.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

Work Experience

Client Management Executive at Doo Technology – Malaysia

November 1, 2023 - October 28, 2025

Managed 20,000+ KYC cases, conducted World-Check screenings and risk assessments in line with AML regulations. Translated and verified identity and legal documents in Arabic and French for KYC onboarding, ensuring accuracy and compliance. Performed rescreening to detect and prevent fraudulent activities. Handled IB account setups, rebate structures, subsidy processes, and funding adjustments. Operated MetaTrader 4/5 for account setup and daily transactions. Delivered 24/7 client support through Freshdesk and direct communication channels. Updated SOPs in Confluence to enhance operational efficiency. Trained new joiners, sales teams, and colleagues on operational workflows and compliance. Weekly QC audits and reporting; high-risk account management; awarded 2024 Top Performer for accuracy in rebate setups, IB transfers, and Jira ticket resolution.

Sales / Customer Service Executive at Awesome Academy – Malaysia

November 30, 2023 - November 30, 2023

Generated leads via cold calling, networking, and referrals. Built long-term client relationships by identifying needs and pain points. Maintained sales records and prepared quarterly reports. Collaborated with marketing and product teams to maximize opportunities.

Hotel Receptionist at Asslouni Hotel – Algeria

August 31, 2022 - August 31, 2022

Managed reservations, billing, and guest check-ins. Resolved customer issues to maintain high guest satisfaction.

Personal Assistant / Manager at Africo German (AGC) – Algeria

November 1, 2021 - November 1, 2021

Coordinated schedules, travel arrangements, and correspondence for executives. Prepared financial expense reports and maintained accurate records.

Document Controller at Orascom Construction Industrial – Algeria

November 30, 2018 - November 30, 2018

Archived and managed company records per regulatory requirements. Maintained quality compliance in documentation processes. Coordinated reporting with FLSmidth (Denmark).