I am a reliable and customer-focused professional with over three years of experience in fast-paced retail environments. I excel at helping customers, managing transactions accurately, and staying organized under pressure. My experience ranges from delivering personalised product advice to maintaining high store standards, stock integrity, and smooth daily operations. I recently completed a BA (Hons) in Film & Media Studies, which has sharpened my communication and analytical skills and given me a strong appreciation for quality and customer trust. I am eager to apply these strengths in a Retail Assistant role, contribute to a positive shopper experience, and support a team that values service excellence and reliability.

Adam Paul Rowntree

I am a reliable and customer-focused professional with over three years of experience in fast-paced retail environments. I excel at helping customers, managing transactions accurately, and staying organized under pressure. My experience ranges from delivering personalised product advice to maintaining high store standards, stock integrity, and smooth daily operations. I recently completed a BA (Hons) in Film & Media Studies, which has sharpened my communication and analytical skills and given me a strong appreciation for quality and customer trust. I am eager to apply these strengths in a Retail Assistant role, contribute to a positive shopper experience, and support a team that values service excellence and reliability.

Available to hire

I am a reliable and customer-focused professional with over three years of experience in fast-paced retail environments. I excel at helping customers, managing transactions accurately, and staying organized under pressure. My experience ranges from delivering personalised product advice to maintaining high store standards, stock integrity, and smooth daily operations.

I recently completed a BA (Hons) in Film & Media Studies, which has sharpened my communication and analytical skills and given me a strong appreciation for quality and customer trust. I am eager to apply these strengths in a Retail Assistant role, contribute to a positive shopper experience, and support a team that values service excellence and reliability.

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Work Experience

Retail Team Member at River Island
August 1, 2022 - Present
Delivered high-quality customer service to an average of 60 customers per shift, assisting with size searches, styling advice, and product information; contributed to a store reputation for helpful staff and consistent positive feedback. Took on 'responsible person' duties to manage the shop floor during manager breaks, ensuring security procedures and smooth daily operations. Maintained high store standards by allocating one hour per shift to replenishing stock, tidying fitting rooms, and keeping displays neat; mastered a new till system in the first week and shared shortcuts with colleagues, reducing average queue times by 10% during peak hours. Supported stock management through weekly counts and discrepancy reporting, improving stock accuracy and reducing stockouts; helped teammates during busy periods to maintain efficiency and morale.
Tenant Sales Executive at HomeLet
June 1, 2025 - September 1, 2025
Developed professional communication by making outbound and inbound calls to discuss tenancy insurance products; established ability to clearly explain service benefits to a diverse range of tenants. Processed customer information and set up new policies on the company database with high accuracy, achieving a zero-error rate on completed files. Consistently met daily targets for customer contacts and follow-ups, contributing to the department's sales objectives and demonstrating reliability and focus.
Bartender at Number 2 Pub
September 1, 2019 - August 1, 2022
Managed customer orders in a high-pressure bar environment, serving drinks and food efficiently during busy weekend shifts while maintaining a friendly, professional manner. Handled cash and card payments with a till, ensuring accurate cashing up at the end of each shift. Maintained a clean and safe work area by following health and hygiene procedures, contributing to passing health and safety inspections.

Education

BA (Hons) Film & Media Studies at University of Lincoln
January 1, 2022 - January 1, 2025
BTEC Level 3 National Extended Diploma in Business at Grimsby Institute
January 1, 2020 - January 1, 2022
Level 2 Certificate in Plumbing at Grimsby Institute
January 1, 2019 - January 1, 2020
GCSEs (including English Language, English Literature, Mathematics) at Oasis Academy Wintringham
January 1, 2014 - January 1, 2019

Qualifications

Responsible Person Training
January 11, 2030 - March 30, 2026

Industry Experience

Retail