Available to hire
I am a driven, adaptable professional with extensive experience across hospitality, retail, training, and corporate roles throughout Europe. I excel at leading teams, optimizing operations, and delivering exceptional guest and customer experiences while maintaining high service standards. I value clear communication, relationship-building, and data-driven improvement to drive growth and efficiency.
Fluent in English, Polish, Czech, and Slovak, I bring hands-on experience in Microsoft training, financial services, marketing, and client provisioning. I thrive in collaborative environments, enjoy solving problems, and am motivated by helping others develop skills and achieve goals, all while maintaining a positive, proactive attitude.
Skills
Experience Level
Expert
Language
English
Fluent
Polish
Fluent
Czech
Fluent
Slovak
Fluent
Greek, Modern
Beginner
Russian
Beginner
Work Experience
Duty Manager at Hotel Chrysomare
February 1, 2025 - February 1, 2026Responsible for the smooth daily operation of a five-star hotel, ensuring guest satisfaction and adherence to high service standards. Coordinated guest relations, handled escalations, oversaw check-in/check-out, reservations, and billing, conducted daily briefings, monitored service quality, and implemented operational improvements. Managed a team of front office staff, housekeeping, and service personnel; developed relationships with guests and partners; progressed from entry-level duties to leadership roles.
Store Manager at Okay Electronics
January 1, 2023 - January 1, 2024Led store operations and a sales team of 10, driving performance and customer satisfaction. Managed recruitment, training, and mentoring to enhance product knowledge and selling skills. Implemented inventory control and shift planning; analyzed daily sales reports to drive productivity. Oversaw a 1200 sqm retail space in OC Futurum, Hradec Králové, with focus on visual merchandising and customer engagement.
Risk Manager at CFIG Financial a.s
January 1, 2022 - January 1, 2022Investigated client banking connections and performed creditworthiness assessments. Participated in AML compliance and risk management activities. Monitored sales reps to ensure proper contract creation and adherence to product rules. Managed corporate accounts, monitored payments, set up and generated direct debits, and backed up bank connections. Collaborated with BRKI, NRKI, REPI, CEE, and SIR databases; trained new staff and created methodological guides.
Personal&Corporate Trainer at Microsoft
January 1, 2020 - January 1, 2022Translated and reviewed content for the ExpertZone platform (Czech/Slovak). Wrote and translated articles and manuals; trained salespeople, IT professionals, managers, and customers on Microsoft products; coached teams in the Microsoft ecosystem; conducted daily self-study on trends; beta-tested software/hardware; collaborated with Xbox and Surface divisions on events and partnerships; contributed to new business contacts.
Business Specialist at T-Mobile Czech Republic
January 1, 2019 - January 1, 2020Acquired, migrated, and provisioned services with a focus on customer satisfaction. Created complete telecommunications offers for B2C/B2B segments. Provided fast, efficient customer service, handled complaints and orders from e-shop, managed a client portfolio, and mentored new colleagues.
Apple Care Tier 1,2 MacOS + iOS support at Apple
January 1, 2017 - January 1, 2018Technical support specialist for English-speaking customers at Apple headquarters in Athens. Provided phone and email support, focused on a human, comprehensible approach; resolved technical problems; managed accounts and security, including unblocking; assisted with iTunes/App Store payments and device setup.
Store Manager at MobilCity s.r.o.
January 1, 2013 - January 1, 2018Managed a mobile-focused store and services, including installments and insurance. Oversaw OC and two additional branches in the Moravian-Silesian region; recruited, trained, coached, and mentored teams; created training materials and managed online marketing, banners, and outdoor advertising; prepared monthly/weekly performance reports.
BUSINESS & COMMERCIAL REPRESENTATIVE at Radio Kiss Morava
January 1, 2014 - January 1, 2016Collaborated with marketing, internal teams, clients, and partners on strategy; identified marketing trends and opportunities; produced marketing materials and maintained a marketing database; provided admin support to marketing and sales teams.
Education
Qualifications
Industry Experience
Travel & Hospitality, Retail, Professional Services, Financial Services, Media & Entertainment
Skills
Experience Level
Expert
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