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I am a versatile IT professional with hands-on experience in intranet administration, help desk support, and web development. I earned a Bachelor of Business Informatics from the University of Tirana and an MS in Information Systems from Brooklyn College, and I have built a track record of delivering user-friendly tech solutions in Albania and the United States. I enjoy solving complex problems, learning new tools, and helping teams optimize workflows. I thrive in fast-paced environments and am proficient with a range of technologies including WordPress, HTML/CSS/JavaScript, Microsoft 365, and intranet platforms. I am eager to contribute my mix of technical and collaborative skills to innovative projects.…I am a versatile IT professional with hands-on experience in intranet administration, help desk support, and web development. I earned a Bachelor of Business Informatics from the University of Tirana and an MS in Information Systems from Brooklyn College, and I have built a track record of delivering user-friendly tech solutions in Albania and the United States. I enjoy solving complex problems, learning new tools, and helping teams optimize workflows. I thrive in fast-paced environments and am proficient with a range of technologies including WordPress, HTML/CSS/JavaScript, Microsoft 365, and intranet platforms. I am eager to contribute my mix of technical and collaborative skills to innovative projects.

Adela Datja

Web Developer, Front-End Developer, Back-End Developer

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I am a versatile IT professional with hands-on experience in intranet administration, help desk support, and web development. I earned a Bachelor of Business Informatics from the University of Tirana and an MS in Information Systems from Brooklyn College, and I have built a track record of delivering user-friendly tech solutions in Albania and the United States. I enjoy solving complex problems, learning new tools, and helping teams optimize workflows. I thrive in fast-paced environments and am proficient with a range of technologies including WordPress, HTML/CSS/JavaScript, Microsoft 365, and intranet platforms. I am eager to contribute my mix of technical and collaborative skills to innovative projects.…I am a versatile IT professional with hands-on experience in intranet administration, help desk support, and web development. I earned a Bachelor of Business Informatics from the University of Tirana and an MS in Information Systems from Brooklyn College, and I have built a track record of delivering user-friendly tech solutions in Albania and the United States. I enjoy solving complex problems, learning new tools, and helping teams optimize workflows. I thrive in fast-paced environments and am proficient with a range of technologies including WordPress, HTML/CSS/JavaScript, Microsoft 365, and intranet platforms. I am eager to contribute my mix of technical and collaborative skills to innovative projects.

Available to hire

I am a versatile IT professional with hands-on experience in intranet administration, help desk support, and web development. I earned a Bachelor of Business Informatics from the University of Tirana and an MS in Information Systems from Brooklyn College, and I have built a track record of delivering user-friendly tech solutions in Albania and the United States.

I enjoy solving complex problems, learning new tools, and helping teams optimize workflows. I thrive in fast-paced environments and am proficient with a range of technologies including WordPress, HTML/CSS/JavaScript, Microsoft 365, and intranet platforms. I am eager to contribute my mix of technical and collaborative skills to innovative projects.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Albanian

Fluent

English

Advanced

Spanish; Castilian

Advanced

Italian

Intermediate

Work Experience

Senior Intranet Administrator at Innova Travel Group

September 1, 2022 - Present

Work in the service desk environment; support and perform updates maintaining content on the intranet; provide proactive and consultative approaches and design solutions to increase intranet engagement and user-friendly navigation & workflow; design, develop, and manage site contents and capabilities, and provide daily on-site maintenance of existing portals following the structured development, test, and release management processes; design and maintain the external website using WordPress. Vera Institute of Justice.

Senior Help Desk Analyst at Innova Travel Group

July 1, 2021 - August 31, 2022

Respond to Help Desk requests in a timely and efficient manner. Analyze and resolve hardware and software problems in a timely and accurate fashion and provide end-user training when required. Remote tech support, trouble shooting of laptops, desktops using remote software (LogMeIn, Kaseya, Ninja). Administering Microsoft Active Directory, Azure, Office 365, Exchange, Zoom, Slack, SharePoint, Shared Drives. Provide tech support for in-house events requiring Audio/Video services and web conferencing issues related to A/V systems before escalating to our A/V support services. Create and maintain hardware inventory; handle IT orientation weekly for new hires; troubleshoot Azure Sync issues and server issues; provide access to drives or special permissions to specific folders as requested; develop, design and maintain the company intranet site and create new group sites and libraries for other departments as requested; provide consultative and training to intranet site users who wanted to

Help Desk Technician at Innova Travel Group

June 1, 2019 - June 30, 2021

Provide support in IT operations; remote troubleshooting and user assistance; maintain and update IT assets, devices and software configurations; assist with onboarding/offboarding and training; collaborate with other teams to resolve incidents and fulfill requests.

IT Intern at Supercell Solutions

November 1, 2017 - February 28, 2018

Provided support towards the development of communications, social media, and marketing material using design, publishing, and video production software; designed, configured, and supported websites upon customer desires; edited photos or logos using Adobe Photoshop.

Web Programmer at Local Web

December 1, 2016 - August 31, 2017

Provided customer service for clients who wished to redesign or create a new website; created websites using Wordpress; transferred websites to online hosts and created a new database for each webpage.

Web Development Intern at Evolvia Net

October 1, 2016 - January 31, 2017

Designed, configured, and supported websites; programmed with HTML, CSS, JavaScript, Bootstrap, jQuery, and PHP; updated existing code and created alert software for events and messages.

IT Technical Support Intern at Ministry of Foreign Affairs

October 1, 2016 - February 28, 2017

Supported IT teams in maintenance of hardware, software, and troubleshooting; contributed to the maintenance of the Bank of Albania website and updated it regularly; created databases using Microsoft Access to support data retrieval.

IT Internship at Bank of Albania

July 1, 2016 - August 31, 2017

Participated in training activities; contributed to maintenance of the Bank’s website; maintained network, LAN, and information security within departments.

Assistant of Finance, Accounting, and Taxes at Family Accounting Business

July 1, 2016 - August 31, 2017

Handled general office duties; prepared purchase and sales invoices monthly using Microsoft Excel; declared invoices and taxes with QKR, Albania’s National Business Center.