Adham Morsy Abdel Hamid Aly
Available to hire
I am a marketing professional with 7 years in marketing and 6 years in customer service and guest relations. I thrive on creativity and strategic thinking to deliver meaningful impact for organizations, from building brand awareness to executing cross-channel campaigns. I enjoy creating strong relationships with clients, media, influencers, and teams to drive growth and engagement. I’m always seeking new challenges to grow my skills and contribute to the success of a dynamic team.
Experience Level
Language
Arabic
Fluent
English
Advanced
Work Experience
Public Relations Specialist at Lazeez - Arabian Restaurant & Grill
January 1, 2024 - October 25, 2025Developed and implemented PR and social media strategies; built relationships with local media and influencers; managed brand messaging and marketing communications; coordinated events and promotions.
Creative Marketing Specialist at EMS Language Academy
January 1, 2023 - October 25, 2025Collaborated with management to develop marketing strategies; identified target markets; created campaigns to engage students; implemented social media strategy; managed email marketing; developed brand identity.
Advertising Specialist at Go Viral Advertising
January 1, 2021 - October 25, 2025Advised clients on influencer marketing; created tailored campaigns; collaborated with clients to select models and micro-influencers; built and executed engaging promotional campaigns.
Quality Control Agent at OSN - TV Network
January 1, 2016 - October 25, 2025Monitored CRM entries, evaluated customer interactions for adherence to standards; tracked agent performance; reported to management; gathered customer feedback to improve service quality.
Public Relations Freelancer at RTA - Salik Department
January 1, 2014 - October 25, 2025Maintain CRM records, track customer interactions, requests, resolutions and follow-ups to support performance reporting. Provide updates on road closures, service interruptions, and other critical information affecting the public. Gather customer feedback on transportation experiences and identify improvement opportunities.
Quality Control Agent at OSN - TV Network
January 1, 2016 - October 25, 2025Listen to and review recorded calls from customer service agents to evaluate adherence to standards and procedures; assess call quality using established metrics; compile reports to track performance over time. Propose improvements to QA processes.
Marketing Manager at Food2U Mobile Application
January 1, 2019 - October 25, 2025Developed and implemented strategic growth plans for the food delivery app, including market penetration and revenue generation. Analyzed market trends, competitor landscape, and customer preferences to identify opportunities; established partnerships with restaurants, grocers, venues, and other food-related businesses; executed user acquisition strategies and campaigns; monitored ROI and campaign performance; prepared reports for senior management.
Advertising Consultant at Go Viral Advertising
January 1, 2021 - October 25, 2025Provided expert advice on influencer marketing strategies, including selecting models and micro-influencers. Created tailored advertising proposals and collaborated with creative teams to develop campaign concepts. Built relationships with influencers and negotiated deals; supported clients with performance reporting and optimization.
Marketing Specialist at EMS - Language Academy
January 1, 2023 - October 25, 2025Collaborated with management to develop marketing strategies aligned with school goals. Identified target markets and created campaigns to engage potential students. Implemented social media strategy to enhance brand awareness and student engagement; developed engaging posts; managed email marketing campaigns and performance tracking; contributed to brand identity across marketing materials.
Public Relations Specialist at Lazeez - Arabian Restaurant & Grill
January 1, 2024 - October 25, 2025Developed and implemented community outreach programs and events to engage local residents and promote the restaurant. Monitored public perception and responded to inquiries related to the food. Built relationships with local media outlets, food bloggers, and influencers; wrote and distributed press releases, media advisories, and other communications; tracked trends in the food industry and local market to inform PR strategies.
Education
Bachelor's degree in Tourism & Hotel Management at Alexandria University
January 11, 2030 - October 25, 2025High School Diploma at Al Thager English School
January 11, 2030 - January 1, 2012Certificate of Completion at Great Learning Academy
January 11, 2030 - October 25, 2025Bachelor of Tourism & Hotel Management at Faculty of Tourism & Hotel Management, Alexandria University
January 11, 2030 - October 25, 2025High School Diploma at Al Thager English School
January 11, 2030 - January 1, 2012Certificate of Completion at Great Learning Academy
January 1, 2004 - October 25, 2025Google Analytics Certification at Great Learning Academy
January 1, 2004 - October 25, 2025Google Ads Creative Certification at Google Ads
January 21, 2024 - October 25, 2025Qualifications
Google Ads Creative Certification
January 21, 2024 - October 25, 2025Google Ads Creative Certification
January 21, 2024 - October 25, 2025Certificate of Completion - Great Learning Academy
January 11, 2030 - October 25, 2025Google Ads Creative Certification
January 21, 2024 - October 25, 2025Google Analytics Certification
January 1, 2004 - October 25, 2025Certificate of Completion - Great Learning Academy
January 1, 2004 - October 25, 2025Industry Experience
Media & Entertainment, Education, Professional Services, Software & Internet, Telecommunications
Experience Level
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