Aditya Sharma

Delivered Tier 1 and Tier 2 technical support in a fast-paced environment supporting Windows, Linux, and macOS systems. Diagnosed and resolved system, application, and network-related incidents using log inspection, remote diagnostic tools, and structured troubleshooting methodologies. Managed user provisioning and access control through Active Directory, including onboarding, offboarding, MFA configuration, and access governance. Supported Microsoft 365 and collaboration platforms, ensuring system reliability and minimizing downtime. Contributed to internal knowledge base documentation and improved troubleshooting workflows to increase resolution efficiency. Worked closely with cross-functional teams to escalate and resolve complex issues while maintaining high customer satisfaction.

Designed and developed a production-ready Android application using Java and Android Studio for real-time reporting and user collaboration. Integrated REST APIs to deliver dynamic content including weather updates, safety alerts, and user-generated data. Implemented secure authentication workflows and cloud-based data storage using Firebase. Debugged API communication errors, data synchronization issues, and UI inconsistencies through structured log inspection and iterative testing. Wrote and executed unit and integration tests using JUnit to reduce regressions and ensure feature reliability. Collaborated directly with stakeholders to refine UX flows, improve usability, and implement requested feature changes. Documented architecture decisions, API integrations, and deployment notes to support long-term maintainability.

Developed and supported backend APIs using Java, Spring Boot, and Hibernate within a SaaS production environment. Diagnosed and resolved production issues by tracing API calls and analyzing application logs. Contributed to scheduled batch jobs and system integrations using CRON to ensure data processing accuracy. Optimized SQL queries and validated database performance across relational systems. Participated in code reviews, regression testing, and release validation to ensure stable deployments. Produced clear technical documentation to support future enhancements and issue tracking.