Available to hire
I am Afonso Aguiar, a Portuguese writer and content professional with a track record in journalism, digital media, and marketing. I am known for ethical communication, reliability, perseverance, and strong teamwork and independent-working skills. Colleagues and mentors have recognized my dedication to assigned tasks and my ability to build lasting relationships with clients and audiences.
Over the years I have worked across media and marketing, from freelance journalism at A Bola to digital content production at E-Konomista, and from authorial projects to leadership roles in customer loyalty at NOS. I am fluent in English, Spanish, and French, and I bring creative storytelling, digital marketing know-how, and a practical, results-driven mindset to every project.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced
French
Intermediate
Work Experience
Call Center Operator at NOS, SGPS
December 31, 2022 - December 31, 2022Customer Loyalty Department. Main achievements: Selected as the second-best Call Center sales representative in Europe at the World Contact Center Awards 2022 and recognized as the best supervisor in the mobile contracts department during the second half of 2023 and throughout the year.
Call Center Supervisor at NOS, SGPS
December 31, 2024 - December 31, 2024Customer Loyalty Department. Main achievements: Best supervisor in the mobile contracts department during the second half of 2023 and throughout the year; oversaw team performance and loyalty initiatives.
Digital Content Producer at E-Konomista
December 31, 2017 - December 31, 2017Participated in the official presentation of Hyundai Kauai (Barcelona, 2017) and the Honda E (Amsterdam, 2019).
Digital Content Producer at E-Konomista
December 31, 2023 - December 31, 2023Participated in the official presentation of Hyundai Kauai (Barcelona, 2017) and the Honda E (Amsterdam, 2019).
Freelance Journalist at A Bola Newspaper and A Bola TV
December 31, 2020 - December 31, 2020Jornalista Freelancer
January 1, 2015 - January 1, 2020Freelance journalist writing articles for various media outlets.
Receptionist at Porto Hostel
January 1, 2016 - PresentReception duties at hostel in Porto.
Operador de Call Center at NOS, SGPS
January 1, 2018 - January 1, 2022Call center operator in Fidelização department.
Supervisor de Call Center at NOS, SGPS
January 1, 2022 - January 1, 2024Supervisor in Call Center Fidelização.
Call Center Operator at NOS, SGPS
January 1, 2018 - December 31, 2022Customer Loyalty Department. Achievements: Selected as the second-best Call Center sales representative in Europe at the World Contact Center Awards 2022; recognized as the best supervisor in the mobile contracts department during the second half of 2023 and throughout the year.
Call Center Supervisor at NOS, SGPS
January 1, 2022 - December 31, 2024Customer Loyalty Department
Digital Content Producer at E-Konomista
January 1, 2016 - December 31, 2017Participated in the official presentation of the Hyundai Kauai (Barcelona, 2017) and the Honda E (Amsterdam, 2019).
Digital Content Producer at E-Konomista
January 1, 2019 - December 31, 2023Participated in the official presentation of the Hyundai Kauai (Barcelona, 2017) and the Honda E (Amsterdam, 2019).
Freelance Journalist at A Bola Newspaper and A Bola TV
January 1, 2015 - December 31, 2020Author and Marketing Manager at Self-published / Book Project
January 1, 2025 - PresentBook: “Tales and Confessions of the Child in Time” (2025).
Education
Licenciatura em História at Faculdade de Letras da Universidade do Porto (FLUP)
January 11, 2030 - January 1, 2011Mestrado em Jornalismo at Universidade Fernando Pessoa (UFP)
January 11, 2030 - January 1, 2015Curso Profissional Marketing Digital at FLAG
January 1, 2017 - November 6, 2025Curso Gestão de Redes Sociais at IEFP
January 1, 2025 - November 6, 2025Formação Agente de Seguros at PDEA MS
January 1, 2024 - November 6, 2025Bachelor’s Degree in History at University of Porto (FLUP)
January 11, 2030 - January 1, 2011Master’s Degree in Journalism at Fernando Pessoa University (UFP)
January 11, 2030 - January 1, 2015Professional Course in Digital Marketing at FLAG
January 11, 2030 - January 1, 2017Insurance Agent Training at PDEAMS
January 11, 2030 - January 1, 2024Social Media Management Course at IEFP
January 11, 2030 - January 1, 2025Licenciatura em História at FLUP
January 1, 2011 - February 4, 2026Mestrado em Jornalismo at Universidade Fernando Pessoa (UFP)
January 1, 2015 - February 4, 2026Curso Profissional Marketing Digital at FLAG
January 1, 2017 - February 4, 2026Curso de Formação de Agente de Seguros at PDEAMS
January 1, 2024 - February 4, 2026Gestão de Redes Sociais at IEFP
January 1, 2025 - February 4, 2026Bachelor's Degree in History at University of Porto (FLUP)
January 1, 2011 - February 4, 2026Master's Degree in Journalism at Fernando Pessoa University (UFP)
January 1, 2015 - February 4, 2026Professional Course in Digital Marketing at FLAG
January 1, 2017 - February 4, 2026Insurance Agent Training at PDEAMS
January 1, 2024 - February 4, 2026Social Media Management Course at IEFP
January 1, 2025 - February 4, 2026Qualifications
Mestrado em Jornalismo
January 11, 2030 - January 1, 2015Curso Profissional Marketing Digital
January 1, 2017 - November 6, 2025Curso Gestão de Redes Sociais
January 1, 2025 - November 6, 2025Formação Agente de Seguros
January 1, 2024 - November 6, 2025Insurance Agent Training
January 11, 2030 - January 1, 2024Social Media Management Course
January 11, 2030 - January 1, 2025Professional Course in Digital Marketing
January 11, 2030 - January 1, 2017Licenciatura em História
January 1, 2011 - February 4, 2026Mestrado em Jornalismo
January 1, 2015 - February 4, 2026Curso Profissional Marketing Digital
January 1, 2017 - February 4, 2026Curso de Formação de Agente de Seguros
January 1, 2024 - February 4, 2026Gestão de Redes Sociais (IEFP)
January 1, 2025 - February 4, 2026Insurance Agent Training
January 1, 2024 - February 4, 2026Professional Course in Digital Marketing
January 1, 2017 - February 4, 2026Social Media Management Course
January 1, 2025 - February 4, 2026Industry Experience
Media & Entertainment, Education, Professional Services, Telecommunications, Software & Internet
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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