Hi, I’m Ahmed Medhat Osman. I’m a results-driven professional with over a decade of experience spanning customer service, quality assurance, content management, and data annotation. I have a track record of delivering measurable workflow improvements and elevating client satisfaction, notably with Delivery Hero Egypt – Talabat, where I verified vendor compliance and supported onboarding and daily operations.\n\nI’m highly analytical, detail-oriented, and adept at mentoring teams and thriving in high-pressure environments. I enjoy solving complex problems, collaborating with sales and internal stakeholders, and building long-term client relationships. My background includes legal studies, freelance writing and transcription, AI data training, and voice acting, which enables me to contribute effectively across diverse domains.

Ahmed Medhat Osman

Hi, I’m Ahmed Medhat Osman. I’m a results-driven professional with over a decade of experience spanning customer service, quality assurance, content management, and data annotation. I have a track record of delivering measurable workflow improvements and elevating client satisfaction, notably with Delivery Hero Egypt – Talabat, where I verified vendor compliance and supported onboarding and daily operations.\n\nI’m highly analytical, detail-oriented, and adept at mentoring teams and thriving in high-pressure environments. I enjoy solving complex problems, collaborating with sales and internal stakeholders, and building long-term client relationships. My background includes legal studies, freelance writing and transcription, AI data training, and voice acting, which enables me to contribute effectively across diverse domains.

Available to hire

Hi, I’m Ahmed Medhat Osman. I’m a results-driven professional with over a decade of experience spanning customer service, quality assurance, content management, and data annotation. I have a track record of delivering measurable workflow improvements and elevating client satisfaction, notably with Delivery Hero Egypt – Talabat, where I verified vendor compliance and supported onboarding and daily operations.\n\nI’m highly analytical, detail-oriented, and adept at mentoring teams and thriving in high-pressure environments. I enjoy solving complex problems, collaborating with sales and internal stakeholders, and building long-term client relationships. My background includes legal studies, freelance writing and transcription, AI data training, and voice acting, which enables me to contribute effectively across diverse domains.

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Language

Arabic
Fluent
English
Advanced

Work Experience

Quality Check Agent – Legal at Delivery Hero Egypt – Talabat, Cairo, Maadi
March 1, 2025 - Present
Verified vendor compliance through detailed review of legal and non-legal documents; collaborated with Sales Account Managers and internal teams to ensure smooth onboarding of vendors; provided outstanding customer service and proactively resolved issues; supported daily operations with strong attention to detail and problem-solving capabilities.
Account Advisor – Content II at Delivery Hero Egypt – Talabat, Cairo, Maadi
July 1, 2022 - March 31, 2025
Managed and updated vendor menus and synchronized account details; enhanced culinary content quality with accurate product representation; mentored junior advisors and improved workflow efficiency, reducing processing time; exceeded performance KPIs while maintaining top customer satisfaction.
Voice Actor & Book Narrator (Standard & Egyptian Arabic) at Remote
July 1, 2022 - Present
Performed character-driven narration by creating a versatile range of distinct character voices, accents, and emotional tones to bring stories to life; collaborated with authors to understand character motivation and narrative arc; ensured authentic and impactful vocal performances.
AI Trainer (Voice & Data) at Remote
September 1, 2021 - Present
Annotated text/audio datasets with high accuracy to train and improve AI model performance; evaluated AI responses against quality benchmarks to identify errors and guide model refinement; authored high-quality prompt-response pairs; collaborated with engineers to refine labeling guidelines.
Internet Call Center Agent at Vodafone Egypt, Cairo, Maadi
April 1, 2018 - July 31, 2022
Handled high volumes of customer queries related to broadband and mobile internet; increased customer satisfaction and retention rates by providing efficient technical support; contributed to the 911 Project for escalations.
Outdoor Sales Agent at Itsalat International Company (I2), Cairo, Mokattam
December 1, 2017 - April 30, 2018
Built strong customer relationships and improved sales revenue through effective product recommendations; consistently achieved and exceeded sales targets.
Receptionist & Schedule Coordinator at Private Hospital
March 1, 2015 - July 31, 2016
Managed scheduling, appointment confirmations, and front desk operations; handled calls, greeted visitors, and maintained accurate client records.
Tele Sales Agent at Wasla Outsourcing (Vodafone Egypt Project – CVM Account)
March 1, 2015 - July 31, 2016
Delivered scripted sales pitches and managed client inquiries; improved client engagement and consistently achieved sales quotas.
Typist & Data Entry Agent at Historical Wikipedia Site (Regional)
June 1, 2013 - July 31, 2016
Typed and proofread documents with high accuracy; reviewed drafts, corrected errors, and ensured proper formatting.
Freelancer – Writing, Translation, Transcription at Remote
March 1, 2012 - Present
Delivered accurate typing, transcription, and proofreading services with zero errors; reviewed and edited book drafts, articles, and digital content for accuracy; managed multiple projects under strict deadlines with excellent time management.

Education

Bachelor of Law at Cairo University
January 1, 2012 - January 1, 2016

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Telecommunications, Software & Internet, Retail