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I am a very innovative, friendly and trustworthy person with the ability to handle tasks efficiently and in a timely manner. I am very determined, reliable, a fast learner and a hard working person with good communication and computer skills. I am also very capable when it comes to working independently or with a team. I have experience across remote customer support and debt collection roles, with strong problem-solving skills and a proven ability to adapt to new technologies and processes.…I am a very innovative, friendly and trustworthy person with the ability to handle tasks efficiently and in a timely manner. I am very determined, reliable, a fast learner and a hard working person with good communication and computer skills. I am also very capable when it comes to working independently or with a team. I have experience across remote customer support and debt collection roles, with strong problem-solving skills and a proven ability to adapt to new technologies and processes.

Sahrish Naeem

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I am a very innovative, friendly and trustworthy person with the ability to handle tasks efficiently and in a timely manner. I am very determined, reliable, a fast learner and a hard working person with good communication and computer skills. I am also very capable when it comes to working independently or with a team. I have experience across remote customer support and debt collection roles, with strong problem-solving skills and a proven ability to adapt to new technologies and processes.…I am a very innovative, friendly and trustworthy person with the ability to handle tasks efficiently and in a timely manner. I am very determined, reliable, a fast learner and a hard working person with good communication and computer skills. I am also very capable when it comes to working independently or with a team. I have experience across remote customer support and debt collection roles, with strong problem-solving skills and a proven ability to adapt to new technologies and processes.

Available to hire

I am a very innovative, friendly and trustworthy person with the ability to handle tasks efficiently and in a timely manner. I am very determined, reliable, a fast learner and a hard working person with good communication and computer skills.

I am also very capable when it comes to working independently or with a team. I have experience across remote customer support and debt collection roles, with strong problem-solving skills and a proven ability to adapt to new technologies and processes.

Skills

Microsoft Office

Experience Level

Microsoft Office

Expert

Language

English

Fluent

Work Experience

Customer support and technical specialist at Nespresso

January 1, 2019 - January 1, 2023

Handled all customer queries on inbound and outbound calls regarding coffee, orders, machines and subscriptions. Resolved complaints with problem-solving skills. Troubleshot machines by phone or video call. Managed and booked machine repairs and courier collections. Ensured customer satisfaction.

Customer support at Npower

January 1, 2017 - January 1, 2019

Dealt with a range of customer queries about energy, including meter readings, billing inquiries and tariff changes. Resolved complaints using problem-solving skills. Ensured customer satisfaction.

Debt collection negotiator at Fredrickson’s International

January 1, 2010 - January 1, 2015

Handled inbound and outbound calls. Recovered missed repayments on loans, overdrafts, mobile bills, utilities, insurance and catalogues. Negotiated with appointed third parties to achieve fair outcomes for the business and customers. Treated all customers fairly in line with policies and procedures.