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I'm a customer-focused professional blending UX/UI design and development with hands-on experience in high-pressure, KPI-driven environments. I enjoy turning complex tech into practical business value, and I thrive in roles that bridge product, design, and operations, including automation and AI-powered solutions. From leading front-desk customer acquisition at Starbucks Austria to co-founding UX/UI projects and building full-stack applications, I bring a collaborative mindset, strong communication, and a passion for delivering delightful user experiences while driving measurable results.…I'm a customer-focused professional blending UX/UI design and development with hands-on experience in high-pressure, KPI-driven environments. I enjoy turning complex tech into practical business value, and I thrive in roles that bridge product, design, and operations, including automation and AI-powered solutions. From leading front-desk customer acquisition at Starbucks Austria to co-founding UX/UI projects and building full-stack applications, I bring a collaborative mindset, strong communication, and a passion for delivering delightful user experiences while driving measurable results.

Alan Porco Johnson

Full Stack Developer, Web Developer, Front-End Developer, +2

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I'm a customer-focused professional blending UX/UI design and development with hands-on experience in high-pressure, KPI-driven environments. I enjoy turning complex tech into practical business value, and I thrive in roles that bridge product, design, and operations, including automation and AI-powered solutions. From leading front-desk customer acquisition at Starbucks Austria to co-founding UX/UI projects and building full-stack applications, I bring a collaborative mindset, strong communication, and a passion for delivering delightful user experiences while driving measurable results.…I'm a customer-focused professional blending UX/UI design and development with hands-on experience in high-pressure, KPI-driven environments. I enjoy turning complex tech into practical business value, and I thrive in roles that bridge product, design, and operations, including automation and AI-powered solutions. From leading front-desk customer acquisition at Starbucks Austria to co-founding UX/UI projects and building full-stack applications, I bring a collaborative mindset, strong communication, and a passion for delivering delightful user experiences while driving measurable results.

Available to hire

I’m a customer-focused professional blending UX/UI design and development with hands-on experience in high-pressure, KPI-driven environments. I enjoy turning complex tech into practical business value, and I thrive in roles that bridge product, design, and operations, including automation and AI-powered solutions.

From leading front-desk customer acquisition at Starbucks Austria to co-founding UX/UI projects and building full-stack applications, I bring a collaborative mindset, strong communication, and a passion for delivering delightful user experiences while driving measurable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

German

Advanced

Work Experience

Front Desk Manager – Customer Acquisition at Starbucks Coffee Austria GmbH

April 1, 2024 - Present

Operated in a highly target-driven environment with daily performance, revenue and efficiency KPIs; Led customer-facing operations in a high-volume setting, managing priorities, objections and service recovery; Analyzed sales and performance data to identify improvement opportunities, increasing operational efficiency by 15%; Took ownership of execution under pressure, balancing customer satisfaction, upselling and operational targets; Trained and coached team members on customer interaction, process discipline and performance standards.

Front Desk Manager – Customer Acquisition at Complejo Turístico Los Baqueanos

January 1, 2019 - January 1, 2021

Acted as primary customer contact, managing inbound and outbound client communication; Handled negotiations, reservations and service coordination for high-value and repeat customers; Identified customer needs and matched them with tailored service solutions; Coordinated onboarding and delivery of services, ensuring successful execution and customer satisfaction.

Co-Founder at Link

January 1, 2019 - January 1, 2021

Co-founded UX/UI project addressing online garment sizing inconsistencies across different fashion brands; Led user-centered design process from research through high-fidelity prototypes and usability validation; Designed data architecture for size comparison algorithms and brand database integration; Created detailed site maps, user flows, and interactive prototypes based on extensive user research and testing.

Instrumentation Intern at INVAP S.E.

April 1, 2017 - August 1, 2017

Designed and programmed user interfaces for industrial control systems using advanced CAD software; Developed electrical schematics and technical documentation for nuclear technology applications; Developed automation solutions using PLC programming and collaborated on quality control validation; Coordinated international procurement of high-end technical equipment and component integration; Applied systematic problem-solving approaches in high-stakes engineering environment.