Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Anzelika, a results-driven sales and marketing professional with a proven track record in social media, digital promotion strategies, and customer service within travel and luxury sectors. I excel at building strong teams, creating efficient workflows, and driving growth in fast-paced environments. I am detail-oriented, language-savvy, and thrive when contributing to ambitious company targets. I’m fluent in Latvian and English, with experience supporting Russian-speaking markets. I’m comfortable working both independently and as part of a team, and I remain calm under pressure while delivering high-quality client-focused service.…Hi, I’m Anzelika, a results-driven sales and marketing professional with a proven track record in social media, digital promotion strategies, and customer service within travel and luxury sectors. I excel at building strong teams, creating efficient workflows, and driving growth in fast-paced environments. I am detail-oriented, language-savvy, and thrive when contributing to ambitious company targets. I’m fluent in Latvian and English, with experience supporting Russian-speaking markets. I’m comfortable working both independently and as part of a team, and I remain calm under pressure while delivering high-quality client-focused service.

Anzelika Cikuna

Marketing Strategist, Social Media Manager, Copywriter, +2





Hi, I’m Anzelika, a results-driven sales and marketing professional with a proven track record in social media, digital promotion strategies, and customer service within travel and luxury sectors. I excel at building strong teams, creating efficient workflows, and driving growth in fast-paced environments. I am detail-oriented, language-savvy, and thrive when contributing to ambitious company targets. I’m fluent in Latvian and English, with experience supporting Russian-speaking markets. I’m comfortable working both independently and as part of a team, and I remain calm under pressure while delivering high-quality client-focused service.…Hi, I’m Anzelika, a results-driven sales and marketing professional with a proven track record in social media, digital promotion strategies, and customer service within travel and luxury sectors. I excel at building strong teams, creating efficient workflows, and driving growth in fast-paced environments. I am detail-oriented, language-savvy, and thrive when contributing to ambitious company targets. I’m fluent in Latvian and English, with experience supporting Russian-speaking markets. I’m comfortable working both independently and as part of a team, and I remain calm under pressure while delivering high-quality client-focused service.

Available to hire

Hi, I’m Anzelika, a results-driven sales and marketing professional with a proven track record in social media, digital promotion strategies, and customer service within travel and luxury sectors. I excel at building strong teams, creating efficient workflows, and driving growth in fast-paced environments. I am detail-oriented, language-savvy, and thrive when contributing to ambitious company targets.

I’m fluent in Latvian and English, with experience supporting Russian-speaking markets. I’m comfortable working both independently and as part of a team, and I remain calm under pressure while delivering high-quality client-focused service.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Russian

Fluent

English

Advanced

Latvian

Fluent

Work Experience

Senior Sales and Customer Service Consultant at NET-A-PORTER group

October 31, 2014 - October 12, 2025

Provided high-level sales and customer service support, built client relationships, and contributed to sales targets. Responsible for onboarding new clients, responding to inquiries, and maintaining excellent customer service.

Sales and Marketing Specialist at NET-A-PORTER group

April 30, 2016 - October 12, 2025

Sales and marketing specialist with consolidated experience in travel and luxury industries. Involved in social media marketing and management, digital promotions strategy and sales. Team management onsite and remotely; delivered outstanding results and contributed to company targets.

Sales and Marketing Manager (8-month contract) at Amont Travel

December 31, 2016 - October 12, 2025

Managed a permanent team of 10 consultants; led market research, defined marketing strategies and KPIs; presented to clients; developed relationships and contributed to sales.

Customer Service Manager at Baby Mori

May 31, 2019 - October 12, 2025

Customer service management in the travel and luxury sector; ensured smooth processing and delivery of orders; handled inquiries and escalations; maintained high client service standards.

Head of Social Media Marketing and Sales at Alecta Digital

January 1, 2020 - Present

Head of social media marketing and sales. Setting up digital marketing strategies, KPIs, collaboration with CEO, improving the customer care department; recruiting and training new team members; managing social media accounts and client relationships.

Head of Social Media Marketing and Sales at Alecta Digital

January 1, 2020 - Present

Leading social media marketing and sales efforts; establishing policies and procedures; setting KPIs; collaborating with CEO on brand development and customer care improvements; recruiting and training new team members; creating training materials; aligning digital marketing strategy with overall business targets; improving customer shopping experience; ensuring smooth order processing with fulfillment center.

Senior Sales and Customer Service Consultant at Net-a-Porter Group

October 31, 2014 - October 27, 2025

Sales and marketing specialist with consolidated experience in travel and luxury industries; responsible for social media marketing and management, digital promotions strategy, talent acquisition and training; language-driven communication; proactive, results-oriented and adaptable; strong customer-focused attitude; capable of working in busy environments; ability to stay calm under pressure.

Sales and Marketing Specialist at Net-a-Porter Group

April 30, 2016 - October 27, 2025

Supported sales and marketing with consolidated travel and luxury industry experience; led social media marketing and digital promotions; contributed to customer engagement and sales growth; recruited and managed new team members; language-driven communication; plan to achieve targets.

Sales and Marketing Manager (8 month contract) at Almond Travel

December 31, 2016 - October 27, 2025

Managed a permanent team of 10 consultants; monitored progress, provided training and support; held daily briefings; tracked weekly performance; managed queues and inbound calls; supported team to reach monthly sales targets of 20,000 GBP; first point of contact for escalations; ensured high service standards; collaborated with Trade & Transport departments; mentored consultants to own targets and cross-sell to increase productivity.

Customer Service Manager at Babymori

May 31, 2019 - October 27, 2025

Latvian native, bilingual; managed customer service operations; supported Russian-speaking market; provided styling suggestions and order clearance guidance; ensured high level of service and customer satisfaction; mentored and supported consultants to achieve targets; maintained effective escalation processes; worked with other departments to deliver a smooth shopping experience.