Hi there! I'm Alex Ng’ang’a, a dedicated Customer Service and Operations Specialist with over 7 years of experience in streamlining processes and enhancing customer satisfaction. My journey in the corporate world has been centered around order management, logistics, and financial operations, and I truly enjoy collaborating with teams to optimize workflows and meet client needs. When I'm not working, you'll find me exploring the latest trends in customer service and operations management.…

Alex Ng’ang’a

Hi there! I'm Alex Ng’ang’a, a dedicated Customer Service and Operations Specialist with over 7 years of experience in streamlining processes and enhancing customer satisfaction. My journey in the corporate world has been centered around order management, logistics, and financial operations, and I truly enjoy collaborating with teams to optimize workflows and meet client needs. When I'm not working, you'll find me exploring the latest trends in customer service and operations management.…

Available to hire

Hi there! I’m Alex Ng’ang’a, a dedicated Customer Service and Operations Specialist with over 7 years of experience in streamlining processes and enhancing customer satisfaction. My journey in the corporate world has been centered around order management, logistics, and financial operations, and I truly enjoy collaborating with teams to optimize workflows and meet client needs. When I’m not working, you’ll find me exploring the latest trends in customer service and operations management.

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Language

English
Fluent
Swahili
Fluent

Work Experience

Customer Service Executive at UNGA Farm Care East Africa (UFCEA)
September 1, 2025 - September 1, 2025
Coordinated end-to-end order management from generation to delivery via SAP and U Client, ensuring 98% order accuracy and timely fulfillment. Achieved 95% On-Time-In-Full & Error-Free performance and supported product growth initiatives contributing to a 10% sales uplift.
Production Store Clerk at UNGA Farm Care East Africa (UFCEA)
July 1, 2023 - July 1, 2023
Managed inventory for production materials and factory consumables, verified stock accuracy, reduced order turnaround time by 25%, and ensured compliance with health and safety standards.
Weighbridge Clerk at UNGA Farm Care East Africa (UFCEA)
May 1, 2023 - May 1, 2023
Oversaw daily weighing operations, ensured documentation accuracy, prepared weighbridge tickets, and promoted safety around the weighbridge area, significantly reducing loading irregularities.
Store Assistant at UNGA Farm Care East Africa (UFCEA)
November 1, 2022 - November 1, 2022
Received, verified, and recorded incoming stock, monitored daily levels, supervised batching and packing teams, and ensured compliance with quality and safety standards.
Back Office Administrator at Naivas Limited
September 1, 2018 - September 1, 2018
Provided administrative support and managed customer inquiries, contributing to improved operational efficiency, and ensuring compliance with company policies.

Education

Certified Public Accountant (CPA K) Section 3 & 4 at KCA University
August 1, 2025 - October 29, 2025
Bachelor of Commerce - Accounting Option at KCA University
January 1, 2011 - January 1, 2013
Diploma in Business Management at KCA University
January 1, 2009 - January 1, 2011
Kenya Certificate of Secondary Education (KCSE) at Thika High School
January 1, 2005 - January 1, 2008

Qualifications

Certified Public Accountant (CPA K)
August 1, 2025 - October 29, 2025

Industry Experience

Consumer Goods, Manufacturing, Retail

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