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I'm a bilingual (English/Portuguese) social media and customer experience professional with over 9 years of experience across content creation, community management, and customer success. I enjoy building genuine relationships, creating engaging content, and helping brands connect with their audiences in meaningful ways. I'm proactive, organised, and thrive in fast-paced environments where I can learn, contribute, and make a positive impact.…I'm a bilingual (English/Portuguese) social media and customer experience professional with over 9 years of experience across content creation, community management, and customer success. I enjoy building genuine relationships, creating engaging content, and helping brands connect with their audiences in meaningful ways. I'm proactive, organised, and thrive in fast-paced environments where I can learn, contribute, and make a positive impact.

Alexandra Traca

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I'm a bilingual (English/Portuguese) social media and customer experience professional with over 9 years of experience across content creation, community management, and customer success. I enjoy building genuine relationships, creating engaging content, and helping brands connect with their audiences in meaningful ways. I'm proactive, organised, and thrive in fast-paced environments where I can learn, contribute, and make a positive impact.…I'm a bilingual (English/Portuguese) social media and customer experience professional with over 9 years of experience across content creation, community management, and customer success. I enjoy building genuine relationships, creating engaging content, and helping brands connect with their audiences in meaningful ways. I'm proactive, organised, and thrive in fast-paced environments where I can learn, contribute, and make a positive impact.

Available to hire

I’m a bilingual (English/Portuguese) social media and customer experience professional with over 9 years of experience across content creation, community management, and customer success. I enjoy building genuine relationships, creating engaging content, and helping brands connect with their audiences in meaningful ways. I’m proactive, organised, and thrive in fast-paced environments where I can learn, contribute, and make a positive impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Work Experience

Customer Service Advocate at Secret Sales

January 1, 2022 - January 1, 2026

Delivered customer support across email, live chat, and social media while maintaining customer satisfaction and KPI targets. Resolved complex enquiries using multiple CRM systems in a fast-paced environment, ensuring accuracy and efficiency. Used customer feedback and behavioral insights to improve resolution quality and service outcomes.

Content Creator & Social Media Marketing Specialist

January 1, 2022 - Present

Planned, created, and published organic and sponsored content across TikTok, Instagram and other platforms to drive engagement, brand awareness, and sales. Produced UGC and branded short-form video tailored to each platform and audience, and generated consistent affiliate sales through conversion-focused storytelling and audience engagement. Managed brand partnerships from outreach and negotiation through campaign delivery and relationship management. Monitored trends, audience behavior and performance metrics to continuously optimize content and maximize results. Currently building a psychology-focused content platform using educational storytelling and audience psychology combined with organic social media growth.

Junior Marketing Executive at The Good Box

January 1, 2021 - January 1, 2022

Managed company social media channels and optimized performance by monitoring KPIs across multiple digital platforms. Planned, created and scheduled content including short-form video, blogs, graphics, and promotional campaigns. Executed organic and paid marketing activities to increase brand awareness, engagement, and customer acquisition. Supported B2B partnership development by onboarding businesses and building collaborative commercial relationships, and produced performance reports to inform future marketing strategy.