Alfonso J. Vera P.
I'm Alfonso J. , a Systems Engineering student passionate about technology, languages, diplomacy, and lifelong learning.
About
I’m Alfonso J. Vera P., a Systems Engineering student passionate about technology, languages, diplomacy, and lifelong learning. I love turning complex challenges into practical solutions and delivering service with a positive attitude.
I work across CRM, omnichannel support, and business development with a global mindset. I’m a trilingual communicator who mentors others and blends technical knowledge with business acumen to drive value.
- Joined October 2025
Skills· 21
Languages
- Spanish; CastilianFluent
- EnglishAdvanced
- PortugueseFluent
Industry experience
- Professional Services
- Software & Internet
- Retail
- Telecommunications
- Media & Entertainment
- Travel & Hospitality
- Other
Work experience· 11 roles
Handled 60+ inbound calls daily in English, Spanish and Portuguese; converted 25% to reservations, exceeding revenue targets by 12%. Upsold spa/transport generating ~7K USD per quarter. 95% booking accuracy; reduced adjustments/refunds by 18%.
Handled 60+ inbound calls daily in English, Spanish and Portuguese; converted 25% to confirmed reservations, exceeding monthly revenue targets by 12%. Upsold add-on services generating ≈ 7K USD additional revenue per quarter. Achieved 95% booking accuracy, reducing adjustments/refunds by 18%.
Coordinated discovery calls that shortened average time-to-fill roles by 20%. Maintained CRM hygiene (0% duplicate leads) and produced weekly pipeline reports for leadership.
Education· 6
Certifications and awards· 12
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