Available to hire
I’m Alfonso J. Vera P., a Systems Engineering student passionate about technology, languages, diplomacy, and lifelong learning. I love turning complex challenges into practical solutions and delivering service with a positive attitude.
I work across CRM, omnichannel support, and business development with a global mindset. I’m a trilingual communicator who mentors others and blends technical knowledge with business acumen to drive value.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
Portuguese
Fluent
Work Experience
Recruiting Specialist at Wersirius
January 1, 2025 - October 29, 2025Coordinated discovery calls that shortened average time-to-fill roles by 20%. Maintained CRM hygiene (0% duplicate leads) and produced weekly pipeline reports for leadership.
Hotel Reservations Agent (Trilingual Agent) at ThinkIN
January 1, 2025 - January 1, 2025Handled 60+ inbound calls daily in English, Spanish and Portuguese; converted 25% to confirmed reservations, exceeding monthly revenue targets by 12%. Upsold add-on services generating ≈ 7K USD additional revenue per quarter. Achieved 95% booking accuracy, reducing adjustments/refunds by 18%.
IP Support Engineer (Customer-Facing Technical Support) at Grandstream Latam
January 1, 2023 - January 1, 2023Provided Level-1 VoIP troubleshooting for 200+ SMB clients with 97% first-contact resolution. Collaborated with sales team to create multimedia materials to guide users.
Business Development Assistant (Trilingual) at AOG Foods
January 1, 2020 - January 1, 2020Prospected & qualified 50+ B2B leads weekly. Prepared sales presentations & market analyses supporting 250K USD in new contracts. Worked closely with Design Department translating materials and catalogs of the products.
Customer Service Representative at Witty Growth
January 1, 2019 - January 1, 2019Managed 80–100 daily tickets across chat, email & phone while maintaining 93% CSAT and <4-minute AHT. Assisted head of department to enhance team productivity and applied System Analysis to tune the company’s software. Mentored 5 new hires; team QA score improved from 85% to 91% within 2 months.
IP Support Engineer (Customer-Facing Technical Support) at Grandstream Latam
December 31, 2023 - December 31, 2023Provided Level-1 VoIP troubleshooting for 200+ SMB clients with 97% first-contact resolution. Collaborated with sales team to create multimedia materials to guide users.
Business Development Assistant at AOG Foods
January 1, 2020 - January 1, 2020Prospected & qualified 50+ B2B leads weekly. Prepared sales presentations & market analyses supporting 250K USD in new contracts. Worked closely with Design Department translating materials and catalogs of the products.
Hotel Reservations Agent (Trilingual) at ThinkIN
January 1, 2025 - January 1, 2025Handled 60+ inbound calls daily in English, Spanish and Portuguese; converted 25% to reservations, exceeding revenue targets by 12%. Upsold spa/transport generating ~7K USD per quarter. 95% booking accuracy; reduced adjustments/refunds by 18%.
IP Support Engineer (Customer-Facing Technical Support) (Trilingual) at Grandstream Latam
December 31, 2023 - December 31, 2023Provided Level-1 VoIP troubleshooting for 200+ SMB clients with 97% first-contact resolution. Collaborated with sales to create multimedia guides.
Business Development Assistant (Trilingual) at AOG Foods
December 31, 2020 - December 31, 2020Prospected 50+ B2B leads weekly. Prepared sales presentations & market analyses supporting 250K USD in new contracts. Coordinated with Design to translate catalogs.
Customer Service Representative at Witty Growth
December 31, 2019 - December 31, 2019Managed 80-100 daily tickets across chat, email & phone; maintained 93% CSAT and under 4-minute AHT. Mentored 5 new hires; QA score improved from 85% to 91% in 2 months.
Education
Systems Engineering at Instituto Universitario Politécnico Santiago Mariño
January 11, 2030 - October 29, 2025General Secondary Education at E.U. Colegio Privado Santa Rosa
January 11, 2030 - October 29, 2025Systems Engineering at Instituto Universitario Politécnico Santiago Mariño
January 11, 2030 - October 29, 2025General Secondary Education at E.U. Colegio Privado Santa Rosa
January 11, 2030 - October 29, 2025Systems Engineering at Instituto Universitario Politécnico Santiago Mariño
January 11, 2030 - October 29, 2025General Secondary Education at E.U. Colegio Privado Santa Rosa
January 11, 2030 - October 29, 2025Qualifications
Project Management Fundamentals (PMP)
January 11, 2030 - October 29, 2025Diploma in Agile Scrum Methodology
January 11, 2030 - October 29, 2025Project Management Fundamentals (PMP)
January 11, 2030 - October 29, 2025Diploma in Agile Scrum Methodology
January 11, 2030 - October 29, 2025Web Development (HTML, CSS, JavaScript, PHP)
January 11, 2030 - January 1, 2018Digital Graphic Techniques (Basis)
January 11, 2030 - October 29, 2025Cisco Networking Academy CCNA1
January 11, 2030 - October 29, 2025Project Management Fundamentals (PMP)
January 11, 2030 - October 29, 2025Diploma in Agile Scrum Methodology
January 11, 2030 - October 29, 2025Web Development (HTML, CSS, JavaScript, PHP)
January 1, 2018 - October 29, 2025Digital Graphic Techniques
January 11, 2030 - October 29, 2025Cisco Networking Academy CCNA1
January 11, 2030 - October 29, 2025Industry Experience
Professional Services, Software & Internet, Retail, Telecommunications, Media & Entertainment, Travel & Hospitality, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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