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I am a highly experienced administrative professional with 12+ years supporting CEOs and Managing Directors, complemented by 6 years as a Business Analyst/Project Manager. I excel in executive-level support, diary and email management, stakeholder communication, event coordination, and maintaining confidentiality. My analyst background helps me streamline processes, solve problems, manage competing priorities, and operate effectively in fast-paced environments. I bring a warm, professional manner, strong organizational capability, and a proactive approach.…I am a highly experienced administrative professional with 12+ years supporting CEOs and Managing Directors, complemented by 6 years as a Business Analyst/Project Manager. I excel in executive-level support, diary and email management, stakeholder communication, event coordination, and maintaining confidentiality. My analyst background helps me streamline processes, solve problems, manage competing priorities, and operate effectively in fast-paced environments. I bring a warm, professional manner, strong organizational capability, and a proactive approach.

Alicia Caldwell

Project Manager, Content Producer, Audio Transcriber

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I am a highly experienced administrative professional with 12+ years supporting CEOs and Managing Directors, complemented by 6 years as a Business Analyst/Project Manager. I excel in executive-level support, diary and email management, stakeholder communication, event coordination, and maintaining confidentiality. My analyst background helps me streamline processes, solve problems, manage competing priorities, and operate effectively in fast-paced environments. I bring a warm, professional manner, strong organizational capability, and a proactive approach.…I am a highly experienced administrative professional with 12+ years supporting CEOs and Managing Directors, complemented by 6 years as a Business Analyst/Project Manager. I excel in executive-level support, diary and email management, stakeholder communication, event coordination, and maintaining confidentiality. My analyst background helps me streamline processes, solve problems, manage competing priorities, and operate effectively in fast-paced environments. I bring a warm, professional manner, strong organizational capability, and a proactive approach.

Available to hire

I am a highly experienced administrative professional with 12+ years supporting CEOs and Managing Directors, complemented by 6 years as a Business Analyst/Project Manager. I excel in executive-level support, diary and email management, stakeholder communication, event coordination, and maintaining confidentiality.

My analyst background helps me streamline processes, solve problems, manage competing priorities, and operate effectively in fast-paced environments. I bring a warm, professional manner, strong organizational capability, and a proactive approach.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Business Analyst/Project Manager at ANZ Banking Group

September 1, 2019 - November 1, 2025

Requirements gathering, process mapping, and documentation; stakeholder workshops, cross-functional coordination; Agile delivery support, user stories, acceptance criteria; risk assessments, impact analysis, and change planning; monitoring deliverables and ensuring quality implementation.

Team Executive Assistant at ANZ Banking Group

April 1, 2018 - September 1, 2019

Executive support to Senior Area Leads across multiple time zones; complex diary/email management and travel coordination; meeting preparation, minutes, agendas, reports; onboarding, facilities management, expense processing; event coordination for up to 250 attendees; administration support across Melbourne, Chengdu and Bangalore.

Executive Assistant to Managing Director at ABN Group

December 1, 2016 - April 1, 2018

Diary/email management and domestic travel; meeting coordination, agendas, minutes; monthly and quarterly reporting; event planning and staff onboarding; office, facilities and amenities management.

Executive Assistant to CEO at Invesco Australia

April 1, 2010 - December 1, 2016

Diary and email management across multiple time zones; extensive domestic & international travel arrangements; setting up conference calls; typing of correspondence and internal documentation; event coordination; expense reconciliations and accounts payable; project management; facilities management; board/risk committee attendance and minute taking; recruitment of administration staff; onboarding and training of admin staff; ad-hoc executive support.

Brokers Assistant at Interlease Co Pty Ltd

January 1, 2000 - January 1, 2010

Financial reporting, credit applications, legal documentation, contract management, stakeholder liaison, travel and diary management.