Alicia Caldwell

Available to hire

I am a highly experienced administrative professional with 12+ years supporting CEOs and Managing Directors, complemented by 6 years as a Business Analyst/Project Manager.

About

I am a highly experienced administrative professional with 12+ years supporting CEOs and Managing Directors, complemented by 6 years as a Business Analyst/Project Manager. I excel in executive-level support, diary and email management, stakeholder communication, event coordination, and maintaining confidentiality.

My analyst background helps me streamline processes, solve problems, manage competing priorities, and operate effectively in fast-paced environments. I bring a warm, professional manner, strong organizational capability, and a proactive approach.

  • 25 years' experience
  • Joined January 2026

Industry experience

  • Financial Services
  • Professional Services

Work experience· 5 roles

Business Analyst/Project Manager · ANZ Banking GroupSep 2019 – Nov 2025 · 6 yrs 3 mos

Requirements gathering, process mapping, and documentation; stakeholder workshops, cross-functional coordination; Agile delivery support, user stories, acceptance criteria; risk assessments, impact analysis, and change planning; monitoring deliverables and ensuring quality implementation.

Team Executive Assistant · ANZ Banking GroupApr 2018 – Sep 2019 · 1 yr 6 mos

Executive support to Senior Area Leads across multiple time zones; complex diary/email management and travel coordination; meeting preparation, minutes, agendas, reports; onboarding, facilities management, expense processing; event coordination for up to 250 attendees; administration support across Melbourne, Chengdu and Bangalore.

Executive Assistant to Managing Director · ABN GroupDec 2016 – Apr 2018 · 1 yr 5 mos

Diary/email management and domestic travel; meeting coordination, agendas, minutes; monthly and quarterly reporting; event planning and staff onboarding; office, facilities and amenities management.

Executive Assistant to CEO · Invesco AustraliaApr 2010 – Dec 2016 · 6 yrs 9 mos
Brokers Assistant · Interlease Co Pty LtdJan 2000 – Jan 2010 · 10 yrs 1 mo

Education

VCE Year 12 · Our Lady of Sion College2030 – 1999

Certifications and awards· 7

Diploma of Business Administration2030 – 2015
Diploma of Human Resources Management2030 – 2015
Certificate IV in Human Resources2030 – 2013
Diploma of Business Administration2030 – 2015

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