Hi, I’m Alicia Berry-Scott—a customer-focused marketing and retail professional who loves turning everyday interactions into meaningful experiences. I have hands-on experience in social media marketing, content creation, and brand presentation, built from roles in beauty retail, e-commerce, and remote customer support. I’m enthusiastic about collaborating with teams to deliver clear, engaging messaging and polished customer experiences. I thrive in dynamic environments, adapt quickly, and enjoy helping brands connect with customers through creative storytelling and practical service. I’m excited to continue applying my communication and problem-solving skills to drive engaging experiences across social, retail, and digital channels.

Alicia Berry-Scott

Hi, I’m Alicia Berry-Scott—a customer-focused marketing and retail professional who loves turning everyday interactions into meaningful experiences. I have hands-on experience in social media marketing, content creation, and brand presentation, built from roles in beauty retail, e-commerce, and remote customer support. I’m enthusiastic about collaborating with teams to deliver clear, engaging messaging and polished customer experiences. I thrive in dynamic environments, adapt quickly, and enjoy helping brands connect with customers through creative storytelling and practical service. I’m excited to continue applying my communication and problem-solving skills to drive engaging experiences across social, retail, and digital channels.

Available to hire

Hi, I’m Alicia Berry-Scott—a customer-focused marketing and retail professional who loves turning everyday interactions into meaningful experiences. I have hands-on experience in social media marketing, content creation, and brand presentation, built from roles in beauty retail, e-commerce, and remote customer support. I’m enthusiastic about collaborating with teams to deliver clear, engaging messaging and polished customer experiences.

I thrive in dynamic environments, adapt quickly, and enjoy helping brands connect with customers through creative storytelling and practical service. I’m excited to continue applying my communication and problem-solving skills to drive engaging experiences across social, retail, and digital channels.

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Experience Level

Intermediate
Intermediate

Language

English
Fluent

Work Experience

Beauty Advisor at Ulta Beauty
October 1, 2019 - March 1, 2020
Helped clients with skincare and makeup selections; Applied makeup and offered consultations; Led inventory shift and organized product displays
Customer Service Agent at LegalZoom (Remote)
November 1, 2021 - November 1, 2022
Assisted customers with legal documents and account troubleshooting; Ensured document accuracy and customer satisfaction
Insurance Support Rep at Blue Cross Blue Shield (Remote)
January 1, 2022 - January 1, 2023
Supported providers and patients with coverage and referrals; Logged every interaction and updated records per policy
Retail Associate at Walgreens
September 1, 2023 - Present
Assisted customers and maintained store presentation; Handled cashier duties, photo/lab orders, and FedEx services
Sales Associate at Pacsun
July 1, 2024 - May 15, 2025
Supported customers on the sales floor and in fitting rooms; Maintained store cleanliness and processed purchases
Caretaker Assistant at South Lyon Township
September 1, 2013 - September 1, 2014
Managed billing and fed residents; Organized and administered daily medications
Crew Trainer at McDonald’s
September 1, 2014 - October 1, 2019
Trained new hires and maintained kitchen/front-end quality; Supported leadership with strategy and onboarding

Education

Certificate at Shaw Academy
October 1, 2019 - December 31, 2025
High School Diploma at Smart Horizons High School
April 1, 2018 - December 31, 2025
Culinary Program at Oakland Technical Campus
June 1, 2013 - December 31, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Professional Services, Consumer Goods, Healthcare, Media & Entertainment