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Hi, I'm Ali Saeed Moussa, a dynamic training professional with over seven years of experience in customer service and training development. I specialize in creating comprehensive onboarding programs and delivering impactful training sessions aimed at boosting employee engagement and performance. I am passionate about using data analysis to identify training needs and recommend effective solutions that enhance operational efficiency. I am committed to fostering a culture of excellence and collaboration in every team I work with. My expertise lies in developing innovative educational strategies and continuously improving training programs to support team success and satisfaction.…Hi, I'm Ali Saeed Moussa, a dynamic training professional with over seven years of experience in customer service and training development. I specialize in creating comprehensive onboarding programs and delivering impactful training sessions aimed at boosting employee engagement and performance. I am passionate about using data analysis to identify training needs and recommend effective solutions that enhance operational efficiency. I am committed to fostering a culture of excellence and collaboration in every team I work with. My expertise lies in developing innovative educational strategies and continuously improving training programs to support team success and satisfaction.

Ali Saeed Moussa

Data Annotator, Data Collector, Marketing Analyst, +1

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Hi, I'm Ali Saeed Moussa, a dynamic training professional with over seven years of experience in customer service and training development. I specialize in creating comprehensive onboarding programs and delivering impactful training sessions aimed at boosting employee engagement and performance. I am passionate about using data analysis to identify training needs and recommend effective solutions that enhance operational efficiency. I am committed to fostering a culture of excellence and collaboration in every team I work with. My expertise lies in developing innovative educational strategies and continuously improving training programs to support team success and satisfaction.…Hi, I'm Ali Saeed Moussa, a dynamic training professional with over seven years of experience in customer service and training development. I specialize in creating comprehensive onboarding programs and delivering impactful training sessions aimed at boosting employee engagement and performance. I am passionate about using data analysis to identify training needs and recommend effective solutions that enhance operational efficiency. I am committed to fostering a culture of excellence and collaboration in every team I work with. My expertise lies in developing innovative educational strategies and continuously improving training programs to support team success and satisfaction.

Available to hire

Hi, I’m Ali Saeed Moussa, a dynamic training professional with over seven years of experience in customer service and training development. I specialize in creating comprehensive onboarding programs and delivering impactful training sessions aimed at boosting employee engagement and performance. I am passionate about using data analysis to identify training needs and recommend effective solutions that enhance operational efficiency.

I am committed to fostering a culture of excellence and collaboration in every team I work with. My expertise lies in developing innovative educational strategies and continuously improving training programs to support team success and satisfaction.

Skills

Microsoft Office

Data Visualization

Data Science

Experience Level

Microsoft Office

Expert

Data Visualization

Intermediate

Data Science

Intermediate

Language

English

Fluent

German

Advanced

Work Experience

Customer Service Agent at Vodafone Uk

May 1, 2018 - June 30, 2019

Conducted thorough investigations and gathered necessary data to provide accurate solutions to customer issues.

Subject Matter Expert at Vodafone Uk

July 1, 2019 - August 31, 2020

Developed training materials and conducted workshops to ensure that teams have the right skills and knowledge to succeed.

Technical Advisor at Vodafone Uk

July 1, 2019 - August 31, 2020

Resolved complex customer issues in a timely manner to ensure customer satisfaction.

Pricing Analyst at Sutherland

May 1, 2022 - November 30, 2022

Analyzed competitors' pricing strategies and identified opportunities to improve pricing competitiveness.

Virtual New Hires Trainer at Sutherland

December 1, 2022 - March 31, 2024

Developed and implemented comprehensive onboarding training programs and created a complete knowledge base program for the entire line of business.

Lead Trainer at Sutherland

April 1, 2024 - June 12, 2024

Used data analysis to identify employee training needs and recommend solutions. Designed and implemented an effective feedback system to measure employee performance. Delivered training sessions that increased employee engagement and motivation. Designed and implemented a comprehensive onboarding program that improved employee satisfaction.