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Hello, I'm Melissa Jackson. I am a detail-oriented administrative professional with extensive experience supporting executives and teams across private and public sector environments. I excel at managing complex calendars, coordinating meetings and conferences, tracking budgets and procurement, preparing reports and presentations, and handling confidential information with discretion. I am known for my problem-solving mindset, process improvement, and strong organizational skills in fast-paced, collaborative settings. I thrive on identifying needs, streamlining workflows, and ensuring operations run smoothly so teams can focus on delivering their best work. Although my main skills are as a business admin or in customer service, I have completed a voice over course and have had professional demos created. I am also a self proclaimed lyricist. I enjoy writing lyrics and have done so for years. I have not sold any, but I have had some poems published. I'm very passionate about anything I do and have always enjoyed writing and doing voices.…Hello, I'm Melissa Jackson. I am a detail-oriented administrative professional with extensive experience supporting executives and teams across private and public sector environments. I excel at managing complex calendars, coordinating meetings and conferences, tracking budgets and procurement, preparing reports and presentations, and handling confidential information with discretion. I am known for my problem-solving mindset, process improvement, and strong organizational skills in fast-paced, collaborative settings. I thrive on identifying needs, streamlining workflows, and ensuring operations run smoothly so teams can focus on delivering their best work. Although my main skills are as a business admin or in customer service, I have completed a voice over course and have had professional demos created. I am also a self proclaimed lyricist. I enjoy writing lyrics and have done so for years. I have not sold any, but I have had some poems published. I'm very passionate about anything I do and have always enjoyed writing and doing voices.

Melissa Jackson

Voiceover Artist, Voice Actor, Lyricist, +1

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Hello, I'm Melissa Jackson. I am a detail-oriented administrative professional with extensive experience supporting executives and teams across private and public sector environments. I excel at managing complex calendars, coordinating meetings and conferences, tracking budgets and procurement, preparing reports and presentations, and handling confidential information with discretion. I am known for my problem-solving mindset, process improvement, and strong organizational skills in fast-paced, collaborative settings. I thrive on identifying needs, streamlining workflows, and ensuring operations run smoothly so teams can focus on delivering their best work. Although my main skills are as a business admin or in customer service, I have completed a voice over course and have had professional demos created. I am also a self proclaimed lyricist. I enjoy writing lyrics and have done so for years. I have not sold any, but I have had some poems published. I'm very passionate about anything I do and have always enjoyed writing and doing voices.…Hello, I'm Melissa Jackson. I am a detail-oriented administrative professional with extensive experience supporting executives and teams across private and public sector environments. I excel at managing complex calendars, coordinating meetings and conferences, tracking budgets and procurement, preparing reports and presentations, and handling confidential information with discretion. I am known for my problem-solving mindset, process improvement, and strong organizational skills in fast-paced, collaborative settings. I thrive on identifying needs, streamlining workflows, and ensuring operations run smoothly so teams can focus on delivering their best work. Although my main skills are as a business admin or in customer service, I have completed a voice over course and have had professional demos created. I am also a self proclaimed lyricist. I enjoy writing lyrics and have done so for years. I have not sold any, but I have had some poems published. I'm very passionate about anything I do and have always enjoyed writing and doing voices.

Available to hire

Hello, I’m Melissa Jackson. I am a detail-oriented administrative professional with extensive experience supporting executives and teams across private and public sector environments. I excel at managing complex calendars, coordinating meetings and conferences, tracking budgets and procurement, preparing reports and presentations, and handling confidential information with discretion.

I am known for my problem-solving mindset, process improvement, and strong organizational skills in fast-paced, collaborative settings. I thrive on identifying needs, streamlining workflows, and ensuring operations run smoothly so teams can focus on delivering their best work.

Although my main skills are as a business admin or in customer service, I have completed a voice over course and have had professional demos created.

I am also a self proclaimed lyricist. I enjoy writing lyrics and have done so for years. I have not sold any, but I have had some poems published.

I’m very passionate about anything I do and have always enjoyed writing and doing voices.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

General Office Assistant at New Life Contracting, Inc.

April 1, 2025 - Present

Secure building permits, issue inspections, draft correspondences, prepare sales packets, assist onsite guests, and manage warranty and quality assurance calls. Additionally, develop filing systems and write procedural manuals for software utilization.

Customer Benefit Payments Representative at Securian Financial

January 1, 2022 - March 1, 2025

Investigate claims, monitor investigations, authorize payments, and prepare detailed explanations for claim denial while managing a high volume of claims efficiently.

Customer Benefit Payments Representative for Securian Financial at TalentBurst

March 1, 2021 - January 1, 2022

Handled claims investigation, monitored the course of claims, evaluated results for payment authorization, and assisted with unit telephone calls regarding claims.

Operations Support Specialist at National Contractors Licensing Agency

April 1, 2020 - March 1, 2021

Maintained a positive working environment, provided compliance support, researched contractor licensing laws, and coordinated necessary documentation and resources for licensing.

Escalated Claims Specialist at Robert Half

January 1, 2020 - April 1, 2020

Researched and resolved written and verbal complaints, managed caseloads, and demonstrated superior decision-making skills in complex customer concerns.

Administrative Assistant at Penfield, Inc.

April 1, 2019 - January 1, 2020

Responded to inquiries, prepared correspondence, maintained filing systems, built relationships with remote employees, and supported executive calendar management.

Administrative Assistant at The City of Woodbury

May 1, 2018 - April 1, 2019

Managed switchboard operations, processed mail, scheduled conference room usage, and created reports to support city operations.

Escalated Claims Specialist at Robert Half (Contracted to Wells Fargo)

January 1, 2020 - April 30, 2020

Researched and resolved complex client escalations, identifying root causes and corrective actions. Prepared summaries and reports for management on resolution outcomes and process improvements. Managed sensitive information and provided independent recommendations for resolution.

Administrative Assistant at City of Woodbury

May 1, 2018 - April 30, 2019

Managed switchboard, mail distribution, and meeting room scheduling for city officials. Prepared agendas, meeting materials, and minutes; identified actionable information for appropriate parties. Coordinated volunteer recognition programs and supported city-wide events. Developed procedural manuals and trained new employees, promoting consistent workflows and adherence to policy. Served on Health & Safety and Intranet Committees, supporting organizational initiatives.