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I'm a dedicated team leader and hands-on customer service professional with a knack for turning challenges into opportunities. I enjoy guiding teams, improving processes, and delivering practical solutions that make lives easier for others. With nearly three years of volunteer experience, I’ve learned the value of collaboration, clear communication, and a proactive mindset. I’m always eager to learn and contribute to projects that matter.…I'm a dedicated team leader and hands-on customer service professional with a knack for turning challenges into opportunities. I enjoy guiding teams, improving processes, and delivering practical solutions that make lives easier for others. With nearly three years of volunteer experience, I’ve learned the value of collaboration, clear communication, and a proactive mindset. I’m always eager to learn and contribute to projects that matter.

Almie Pretorius

Assistant Editor, Content Producer, Data Analyst

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I'm a dedicated team leader and hands-on customer service professional with a knack for turning challenges into opportunities. I enjoy guiding teams, improving processes, and delivering practical solutions that make lives easier for others. With nearly three years of volunteer experience, I’ve learned the value of collaboration, clear communication, and a proactive mindset. I’m always eager to learn and contribute to projects that matter.…I'm a dedicated team leader and hands-on customer service professional with a knack for turning challenges into opportunities. I enjoy guiding teams, improving processes, and delivering practical solutions that make lives easier for others. With nearly three years of volunteer experience, I’ve learned the value of collaboration, clear communication, and a proactive mindset. I’m always eager to learn and contribute to projects that matter.

Available to hire

I’m a dedicated team leader and hands-on customer service professional with a knack for turning challenges into opportunities. I enjoy guiding teams, improving processes, and delivering practical solutions that make lives easier for others.

With nearly three years of volunteer experience, I’ve learned the value of collaboration, clear communication, and a proactive mindset. I’m always eager to learn and contribute to projects that matter.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Fluent

Afrikaans

Fluent

Work Experience

Host, Coach, Higher Duties, Acting Team Leader at BOUNCE Inc

March 1, 2024 - Present

Make customers feel welcome, encourage skill progression and ensure safety levels are maintained. Lead and support the team for successful shifts. Handle customer inquiries and requests. Make customer drinks and food, and ensure the venue is presentable.

Sandwich Artist at Subway

September 1, 2022 - October 24, 2025

Serve customers. Prepare food, and ensure correct storage temperatures. Assist in receiving and storing deliveries.

Volunteer at ADRA Pine Rivers Community Pantry

November 1, 2022 - October 24, 2025

Handle in-person and online customer services. Arrange food collection and deliveries. Assist in fundraising activities. Create and maintain social media presences. Offer technical support to colleagues. Prepare and present financial dashboards and handle financial reporting. Record meeting minutes. Implement online volunteer management, accounting and WHS systems.

Host, Coach, Higher Duties, Team Leader at BOUNCE Inc

March 1, 2024 - Present

Make customers feel welcome, encourage skill progression and ensure safety levels are maintained. Lead and support the team for successful shifts. Handle customer inquiries and requests. Prepare customer food and beverages, and ensure venue is presentable. Ensure safety and cleanliness audits are completed correctly.

Volunteer at ADRA Pine Rivers Community Pantry

December 1, 2019 - November 1, 2022

Provide in-person and online customer service; organise food collection and delivery; assist in fundraising; create and maintain social media presences; offer technical support to colleagues; prepare and present financial dashboards using Microsoft Office 365; handle financial reporting; record meeting minutes; implement online volunteer management, accounting and WHS systems; develop and digitalize documentation filing, storage and backup systems.

Volunteer at Lighthouse Centre

November 1, 2019 - December 31, 2019

Prepare, cook and serve free meals for the community.