I am a dynamic and analytical eCommerce and operations professional with a proven ability to grow and optimise online businesses. I specialise in online merchandising, trading performance analysis, and customer behaviour insights. I combine strong technical skills (GA4, Excel, CRM, Netsuite, Wix, and Adobe Creative Suite) with hands-on experience running multiple online brands and improving digital processes. I thrive in fast-paced retail environments and excel at cross-team collaboration and data-driven decision making.…

Alexandra Taylor

I am a dynamic and analytical eCommerce and operations professional with a proven ability to grow and optimise online businesses. I specialise in online merchandising, trading performance analysis, and customer behaviour insights. I combine strong technical skills (GA4, Excel, CRM, Netsuite, Wix, and Adobe Creative Suite) with hands-on experience running multiple online brands and improving digital processes. I thrive in fast-paced retail environments and excel at cross-team collaboration and data-driven decision making.…

Available to hire

I am a dynamic and analytical eCommerce and operations professional with a proven ability to grow and optimise online businesses. I specialise in online merchandising, trading performance analysis, and customer behaviour insights.
I combine strong technical skills (GA4, Excel, CRM, Netsuite, Wix, and Adobe Creative Suite) with hands-on experience running multiple online brands and improving digital processes. I thrive in fast-paced retail environments and excel at cross-team collaboration and data-driven decision making.

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Language

English
Fluent

Work Experience

Founder & eCommerce Manager at ALXTAYLOR LTD
January 1, 2024 - Present
Built and managed an online fashion store using Wix, targeting Harajuku-inspired aesthetics. Optimised product listings and site navigation to improve discoverability and conversion. Used Google Analytics / GA4 to track user behaviour, identify conversion bottlenecks, and make data-driven merchandising decisions. Ran SEO-focused content updates to increase organic traffic and support trading performance. Managed supplier coordination, stock availability, and customer service to ensure smooth operations. Created brand visuals using Adobe Photoshop & Illustrator for marketing and site updates.
Founder & Digital Retail Manager at Mind the Spice
January 1, 2024 - Present
Created a niche eCommerce store for the neurodivergent community offering fidgets, DIY kits, apparel, and organisational tools. Managed TikTok Shop marketing, product listings, and campaign analysis to drive sales. Used GA4 & sales dashboards to monitor performance, adjust pricing/promotions, and improve conversion rates. Partnered with SEO consultants to grow organic traffic and optimise site search relevance. Designed product visuals and social content using Photoshop & Illustrator.
European Field Services Scheduler at Bibliotheca
January 1, 2020 - December 31, 2024
Designed and implemented bespoke field service schedules across EMEA, maximising productivity and improving customer experience. Created KPI dashboards and reporting formats, enabling leadership to track critical performance metrics with ease. Streamlined administrative processes, saving team members hours daily and improving operational efficiency. Managed CRM data integrity and workflow optimisation across cross-functional teams.
Install Coordinator at Bibliotheca
January 1, 2019 - December 31, 2020
Owned the coordination and delivery of MACI (Moves, Adds, Changes, Installations) works, including asset relocations, minor installations, and configuration changes across live environments. Planned and scheduled works end-to-end, coordinated contractors, engineers, and internal stakeholders, and managed site access, permits, and logistics. Ensured all works met safety, quality, and compliance standards while minimizing operational disruption. Tracked progress, costs, and documentation, resolved on-site issues quickly, and delivered clear handovers on completion.
Technical Support Representative at Convergys (BT) & GFK
January 1, 2016 - December 31, 2019
Delivered customer support and technical troubleshooting for BT and GFK clients, resolving connectivity issues remotely. Gained strong client relationship and problem-solving skills, with a focus on user experience.
Data entry engineer at GFK
January 1, 2014 - December 31, 2016
Handled high-volume data entry with a strong focus on accuracy, consistency, and deadlines. Input, updated, and verified information across internal systems, spreadsheets, and databases, ensuring records were complete and error-free. Cross-checked data against source documents, flagged discrepancies, and supported teams by maintaining reliable, up-to-date records for reporting and operational use.
Fundraiser (Volunteer) at The Guide Dogs UK
January 1, 2022 - Present
Support fundraising campaigns and community outreach to raise awareness and donations for Guide Dogs UK.

Education

Google Project Management Certificate at Coursera / Google
January 1, 2023 - February 5, 2026
Associate of Arts at National Arts College Octav Bancila
January 1, 2012 - February 5, 2026

Qualifications

Illustrator
September 1, 2011 - February 8, 2036

Industry Experience

Retail, Software & Internet, Professional Services
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    This portfolio presents AI-generated imagery refined through professional retouching to achieve photorealistic, e‑commerce‑ready results. The work focuses on realism, product accuracy, and the elimination of AI artifacts, aligned with commercial standards ai productmarketing…
    paper AI Image Specialist

    AI-generated imagery refined through
    professional retouching to achieve photorealistic,
    e‑commerce‑ready results. The work focuses on realism, product
    accuracy, and the elimination of AI artifacts, aligned with
    commercial standards.