Detail-oriented and highly organized Project Coordinator/Agile Coach with strong skills in user research, customer support, and cross-cultural communication. Experienced in managing projects, analyzing user feedback, and identifying trends through social media and digital platforms. Fluent in Chinese (native), English (fluent), and Swedish (working proficiency).

Detail-oriented and highly organized Project Coordinator/Agile Coach with strong skills in user research, customer support, and cross-cultural communication. Experienced in managing projects, analyzing user feedback, and identifying trends through social media and digital platforms. Fluent in Chinese (native), English (fluent), and Swedish (working proficiency).

Available to hire

Detail-oriented and highly organized Project Coordinator/Agile Coach with strong skills in user research, customer support, and cross-cultural communication.

Experienced in managing projects, analyzing user feedback, and identifying trends through social media and digital platforms.

Fluent in Chinese (native), English (fluent), and Swedish (working proficiency).

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate

Language

Chinese
Fluent
English
Fluent
Swedish
Intermediate

Work Experience

Project Coordinator (Volunteer Work) at Tech Fleet
August 1, 2024 - October 27, 2025
Project Scope & Planning: Negotiated and defined project scopes, deliverables, and timelines with clients. Client & Team Communication: Facilitated proactive communication between clients and project teams. Onboarding & Training: Implemented Agile onboarding processes for new team members. Documentation & Reporting: Organized project documentation and ensured timely updates to keep stakeholders informed. Data & Reporting: Thematic analysis, data visualization, social listening. Tools: Trello, Miro, Jira, MS Office, Google Workspace. Coding Knowledge: HTML, CSS, JavaScript, React, TypeScript, Node, Vue.

Education

M.A. in Intercultural Communication at Jyväskylä University, Finland
January 1, 2015 - August 1, 2023
M.S. in Applied IT with Specialization in Learning and Communication at Göteborg University, Sweden
January 1, 2023 - October 27, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Gaming, Media & Entertainment, Non-Profit Organization