I am Amina ZARROUK, a sales and administrative assistant with over five years of experience in sales, market prospecting, marketing, negotiation, and customer service. I am skilled in invoicing, sourcing new suppliers, promoting products, driving sales, and delivering excellent customer support. I am proficient in MS Office, email management, and database/file management, enabling smooth office operations in multilingual, multicultural teams. I have worked across marketing digital and various sectors including agricultural machinery and equipment maintenance parts. I communicate effectively in four languages—Arabic, French, English, and Italian—facilitating collaboration with diverse teams and clients.

Amina ZARROUK

I am Amina ZARROUK, a sales and administrative assistant with over five years of experience in sales, market prospecting, marketing, negotiation, and customer service. I am skilled in invoicing, sourcing new suppliers, promoting products, driving sales, and delivering excellent customer support. I am proficient in MS Office, email management, and database/file management, enabling smooth office operations in multilingual, multicultural teams. I have worked across marketing digital and various sectors including agricultural machinery and equipment maintenance parts. I communicate effectively in four languages—Arabic, French, English, and Italian—facilitating collaboration with diverse teams and clients.

Available to hire

I am Amina ZARROUK, a sales and administrative assistant with over five years of experience in sales, market prospecting, marketing, negotiation, and customer service. I am skilled in invoicing, sourcing new suppliers, promoting products, driving sales, and delivering excellent customer support. I am proficient in MS Office, email management, and database/file management, enabling smooth office operations in multilingual, multicultural teams.

I have worked across marketing digital and various sectors including agricultural machinery and equipment maintenance parts. I communicate effectively in four languages—Arabic, French, English, and Italian—facilitating collaboration with diverse teams and clients.

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Language

Arabic
Fluent
French
Fluent
English
Fluent
Italian
Fluent

Work Experience

Freelancer Customer Service & CRM Support at 99FX Trading Company
January 1, 2025 - Present
As a Freelancer, I managed customer accounts using a CRM system, responded to inquiries, improved client experience, maintained daily follow-up with customers and agents, analyzed marketing strategy, tracked sales leads, updated client profiles, and collaborated with sales teams via CRM tools.
Sales Assistant & Administrative Assistant at GTE - General Trading & Equipment
January 1, 2025 - September 19, 2025
Promoting products, estimated monthly sales progress (10-15%). Providing assistance to customers. Handling transactions. Influencing customers by creating personalized marketing campaigns. Analyzing sales reports by identifying the peak of sales during a season. Build and maintained strong customer relationships. Edited the website, content updates, and user experience.
Sales Representative at Motion, Digital Marketing Agency
January 1, 2024 - September 19, 2025
Promoting and selling the different services of the company. Contacting new customers and convincing them of packs second what they need. Helping customers to create their brand. Planning meetings. Maintaining Customer Relationship. Managing customer accounts using a CRM system to ensure timely follow-up.

Education

Master’s Degree in trilingual Negotiation for International Trade at Higher Institute of Human Sciences of Tunis
January 1, 2019 - January 1, 2022
Bachelor’s Degree in Italian Language, Literature, and Culture at Faculty of Letters and Human Sciences of Sfax – University of Sfax
January 1, 2014 - January 1, 2017

Qualifications

Digital Marketing - Online Training
January 1, 2025 - December 31, 2025
Selling shift - Online Training
January 1, 2025 - December 31, 2025

Industry Experience

Retail, Wholesale & Distribution, Professional Services