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Hello! I'm Dulcea Amor Lara from the Philippines. I bring over 2 years of experience in customer service for international accounts in the travel and telecommunications industries. I excel at communicating clearly, solving problems, and following processes to support daily operations in remote settings. I also hold a technical education in Electrical Engineering Technology, which keeps me grounded in detail-oriented work and continuous learning. I'm highly adaptable, eager to learn new tools and systems, and I enjoy collaborating with teams to deliver quality service. I'm excited to apply my strong communication, time management, and organizational skills to a new role where I can contribute to customer satisfaction and operational efficiency.…Hello! I'm Dulcea Amor Lara from the Philippines. I bring over 2 years of experience in customer service for international accounts in the travel and telecommunications industries. I excel at communicating clearly, solving problems, and following processes to support daily operations in remote settings. I also hold a technical education in Electrical Engineering Technology, which keeps me grounded in detail-oriented work and continuous learning. I'm highly adaptable, eager to learn new tools and systems, and I enjoy collaborating with teams to deliver quality service. I'm excited to apply my strong communication, time management, and organizational skills to a new role where I can contribute to customer satisfaction and operational efficiency.

Dulcea Amor Lara

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Hello! I'm Dulcea Amor Lara from the Philippines. I bring over 2 years of experience in customer service for international accounts in the travel and telecommunications industries. I excel at communicating clearly, solving problems, and following processes to support daily operations in remote settings. I also hold a technical education in Electrical Engineering Technology, which keeps me grounded in detail-oriented work and continuous learning. I'm highly adaptable, eager to learn new tools and systems, and I enjoy collaborating with teams to deliver quality service. I'm excited to apply my strong communication, time management, and organizational skills to a new role where I can contribute to customer satisfaction and operational efficiency.…Hello! I'm Dulcea Amor Lara from the Philippines. I bring over 2 years of experience in customer service for international accounts in the travel and telecommunications industries. I excel at communicating clearly, solving problems, and following processes to support daily operations in remote settings. I also hold a technical education in Electrical Engineering Technology, which keeps me grounded in detail-oriented work and continuous learning. I'm highly adaptable, eager to learn new tools and systems, and I enjoy collaborating with teams to deliver quality service. I'm excited to apply my strong communication, time management, and organizational skills to a new role where I can contribute to customer satisfaction and operational efficiency.

Available to hire

Hello! I’m Dulcea Amor Lara from the Philippines. I bring over 2 years of experience in customer service for international accounts in the travel and telecommunications industries. I excel at communicating clearly, solving problems, and following processes to support daily operations in remote settings. I also hold a technical education in Electrical Engineering Technology, which keeps me grounded in detail-oriented work and continuous learning.

I’m highly adaptable, eager to learn new tools and systems, and I enjoy collaborating with teams to deliver quality service. I’m excited to apply my strong communication, time management, and organizational skills to a new role where I can contribute to customer satisfaction and operational efficiency.

Skills

Microsoft Excel

Microsoft Office

Microsoft Word

Experience Level

Microsoft Excel

Intermediate

Microsoft Office

Intermediate

Microsoft Word

Intermediate

Language

English

Fluent

Tagalog

Fluent

Work Experience

Production Assembler at Ryonan Electric Philippines Corporation

January 1, 2024 - Present

Assembled Plate Bto Brush Holder, a critical component used in automotive electrical systems. Maintained accuracy and quality while working under strict production standards. Followed technical instructions and safety protocols consistently. Demonstrated strong attention to detail and time management skills.

Customer Service Representative at iQor – Bacolod

January 1, 2021 - January 1, 2023

Supported an international travel account, assisting customers with bookings, reservations, and flight disruptions. Handled high-volume customer inquiries while maintaining professionalism and empathy. Resolved customer concerns efficiently, ensuring satisfaction and compliance with company policies. Documented interactions accurately using internal systems and tools.

Customer Service Representative at Pan Asia Solutions

January 1, 2021 - January 1, 2021

Assisted customers from an international telecommunications account. Provided support with account management, service plans, and technical troubleshooting. Explained complex information clearly to non-technical customers. Maintained quality metrics and compliance standards.