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I’m a dynamic and results-driven leader with over 20 years of experience building and scaling operations, customer success teams, and entrepreneurial ventures. I specialize in turning complex processes into scalable workflows and integrating technology, including AI, to drive growth and better customer outcomes. I’m passionate about delivering empathetic, world-class service in high-volume e-commerce and marketplace environments, fostering loyalty, and providing data-driven recommendations to leadership. I’m adept at developing robust systems, guiding cross-functional teams, and applying market insights to inform strategy. My track record spans operations optimization, team development, and technology adoption that transforms customer support into a measurable growth driver.…I’m a dynamic and results-driven leader with over 20 years of experience building and scaling operations, customer success teams, and entrepreneurial ventures. I specialize in turning complex processes into scalable workflows and integrating technology, including AI, to drive growth and better customer outcomes. I’m passionate about delivering empathetic, world-class service in high-volume e-commerce and marketplace environments, fostering loyalty, and providing data-driven recommendations to leadership. I’m adept at developing robust systems, guiding cross-functional teams, and applying market insights to inform strategy. My track record spans operations optimization, team development, and technology adoption that transforms customer support into a measurable growth driver.

Amy Smith

Project Manager, Brand Designer, Product Designer, +3

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I’m a dynamic and results-driven leader with over 20 years of experience building and scaling operations, customer success teams, and entrepreneurial ventures. I specialize in turning complex processes into scalable workflows and integrating technology, including AI, to drive growth and better customer outcomes. I’m passionate about delivering empathetic, world-class service in high-volume e-commerce and marketplace environments, fostering loyalty, and providing data-driven recommendations to leadership. I’m adept at developing robust systems, guiding cross-functional teams, and applying market insights to inform strategy. My track record spans operations optimization, team development, and technology adoption that transforms customer support into a measurable growth driver.…I’m a dynamic and results-driven leader with over 20 years of experience building and scaling operations, customer success teams, and entrepreneurial ventures. I specialize in turning complex processes into scalable workflows and integrating technology, including AI, to drive growth and better customer outcomes. I’m passionate about delivering empathetic, world-class service in high-volume e-commerce and marketplace environments, fostering loyalty, and providing data-driven recommendations to leadership. I’m adept at developing robust systems, guiding cross-functional teams, and applying market insights to inform strategy. My track record spans operations optimization, team development, and technology adoption that transforms customer support into a measurable growth driver.

Available to hire

I’m a dynamic and results-driven leader with over 20 years of experience building and scaling operations, customer success teams, and entrepreneurial ventures. I specialize in turning complex processes into scalable workflows and integrating technology, including AI, to drive growth and better customer outcomes. I’m passionate about delivering empathetic, world-class service in high-volume e-commerce and marketplace environments, fostering loyalty, and providing data-driven recommendations to leadership.

I’m adept at developing robust systems, guiding cross-functional teams, and applying market insights to inform strategy. My track record spans operations optimization, team development, and technology adoption that transforms customer support into a measurable growth driver.

Skills

Data Visualization

Microsoft Excel

Experience Level

Data Visualization

Intermediate

Microsoft Excel

Intermediate

Language

Work Experience

E-commerce Operations & Client Experience Lead at Self-Employed - Online Retailer (eBay, Etsy & Poshmark)

January 1, 2002 - Present

Managed the end-to-end customer journey across high-volume marketplace platforms, delivering proactive engagement, detailed listings, prompt communication, and post-sale support. Developed and implemented efficient workflows for inventory procurement, listing optimization, photography, pricing strategies, packaging, and shipping to support a scalable business. Used market data and performance insights to inform inventory selection and sales strategies, driving revenue growth. Proactively resolved challenging customer inquiries and escalations to safeguard brand reputation and foster long-term loyalty.

Project Coordinator / Administrative Support at E.O. Koch Construction

July 1, 2022 - Present

Managed critical project documentation and comprehensive administrative functions during pre-construction and construction phases. Contributed to the efficiency and successful submission of bid proposals and subcontract preparation, demonstrating strong operational execution and attention to detail for multiple projects. In the last fiscal year, secured over 7 million dollars’ worth of projects for the company.

Remote AI Model Trainer / Data Verification Specialist at Pie Platform – Remote Outlier AI

March 1, 2022 - May 31, 2022

Gained hands-on experience evaluating AI model outputs for factual accuracy and reliability, identifying inconsistencies, and enhancing automated outputs through meticulous data verification and quality checks in a high-focus remote environment.

Remote AI Model Trainer / Data Verification Specialist at Pie Platform – Remote Outlier AI

December 1, 2025 - Present

Continuing to contribute to AI model training and data verification initiatives, applying critical thinking and precision to improve model performance and reliability.

Operations & Customer Service Manager at Kathy’s Consignment Boutique

January 1, 2010 - December 31, 2020

Managed daily shop operations, inventory management, accurate cash handling, and a customer-centric retail environment. Provided empathetic customer service, assisted clients with purchases and consignment processes, and resolved concerns efficiently. Implemented organizational processes for consignment intake and display to improve operational effectiveness and customer experience.