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I am Anastasia Katsani, a dedicated and results-driven professional with a strong background in reservations, marketing, sales, and customer service. I excel in fast-paced, customer-focused environments by delivering exceptional client support and clear communication, while driving business growth. I am highly organized, detail-oriented, and skilled in strategic problem-solving, with a proven ability to exceed expectations and achieve key objectives. I thrive across diverse industries, adapting quickly to new challenges and always focusing on delivering measurable results and fostering business success.…I am Anastasia Katsani, a dedicated and results-driven professional with a strong background in reservations, marketing, sales, and customer service. I excel in fast-paced, customer-focused environments by delivering exceptional client support and clear communication, while driving business growth. I am highly organized, detail-oriented, and skilled in strategic problem-solving, with a proven ability to exceed expectations and achieve key objectives. I thrive across diverse industries, adapting quickly to new challenges and always focusing on delivering measurable results and fostering business success.

Anastasia Katsani

Social Media Manager, Content Creator, Graphic Designer, +2

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I am Anastasia Katsani, a dedicated and results-driven professional with a strong background in reservations, marketing, sales, and customer service. I excel in fast-paced, customer-focused environments by delivering exceptional client support and clear communication, while driving business growth. I am highly organized, detail-oriented, and skilled in strategic problem-solving, with a proven ability to exceed expectations and achieve key objectives. I thrive across diverse industries, adapting quickly to new challenges and always focusing on delivering measurable results and fostering business success.…I am Anastasia Katsani, a dedicated and results-driven professional with a strong background in reservations, marketing, sales, and customer service. I excel in fast-paced, customer-focused environments by delivering exceptional client support and clear communication, while driving business growth. I am highly organized, detail-oriented, and skilled in strategic problem-solving, with a proven ability to exceed expectations and achieve key objectives. I thrive across diverse industries, adapting quickly to new challenges and always focusing on delivering measurable results and fostering business success.

Available to hire

I am Anastasia Katsani, a dedicated and results-driven professional with a strong background in reservations, marketing, sales, and customer service. I excel in fast-paced, customer-focused environments by delivering exceptional client support and clear communication, while driving business growth.

I am highly organized, detail-oriented, and skilled in strategic problem-solving, with a proven ability to exceed expectations and achieve key objectives. I thrive across diverse industries, adapting quickly to new challenges and always focusing on delivering measurable results and fostering business success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Greek, Modern

Fluent

Albanian

Fluent

Turkish

Intermediate

Work Experience

Reservations Executive at Aria Hotels

September 1, 2024 - October 21, 2025

Manage all aspects of the reservation process, including booking accommodations, handling cancellations and modifications, and ensuring the accuracy of guest information. Utilize property management system (PMS) software to maintain reservation records, monitor room availability, and generate reports. Collaborate with sales and marketing teams to implement promotional strategies and maximize revenue opportunities. Train and supervise reservation staff to maintain high performance. Managed online reservations and property management using WebHotelier, ensuring accuracy and efficiency in guest bookings and room availability.

Reservations Executive at Phaedrus Living

February 1, 2024 - Present

Handle direct reservations (website, email, phone) and OTA bookings, ensuring accuracy and a smooth process for every guest. Provide personalized support, tailoring offers for extended stays, corporate accounts, and special requests. Coordinate with housekeeping, maintenance, and operations teams to guarantee the readiness of apartments and a seamless check-in/check-out experience. Oversee financial aspects of reservations, including issuing invoices and credit notes, monitoring payments, and working closely with the Finance department. Maintain accurate availability across platforms to maximize occupancy while keeping pricing competitive. Support the marketing team by updating property descriptions, photos, and responding to guest reviews, helping to strengthen the brand’s reputation. Collect, analyze, and relay guest feedback to management, contributing to service improvements and higher guest satisfaction. Step in with problem-solving and real-time guest support when issues arise,

Marketing and Reservation Intern at Aria Hotels

September 1, 2023 - October 21, 2025

Assist in social media marketing campaigns resulting in 4% follow-based growth. Track occupancy rates and analyze market trends. Worked closely with sales, marketing, and CSC teams to identify and implement marketing solutions, leading to a 15% increase in customer engagement.

Work Study Student Assistant, Work Study Program at Deree, The American College of Greece

December 1, 2022 - October 21, 2025

Assist students, college employees, and professors with questions about tutoring dates, college programs, and upcoming events. Maintain accurate records of applicant information, enrollment statistics, and other admissions-related data. Collaborate with admissions counselors, enrollment advisors, and other staff to support recruitment efforts.

After Sales English Phone Operator at Apple Inc.

November 1, 2021 - October 21, 2025

Addressed customer concerns, demonstrated empathy, & resolved issues on the spot. Answered approximately 30 calls per day; addressed customer inquiries, solved issues, and provided product information. Recorded inquiries, comments, complaints, customer interactions, and transactions.