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With over two years of experience in Customer Service, I have honed my skills in delivering exceptional and responsive service to customers. My strong communication and problem-solving abilities enable me to excel in various roles. I am adaptable and ready to leverage my communication expertise and work skills to contribute the best to your company.…

Andi Muhamad Rezah

Writer, Screenwriter, Content Creator, +5

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With over two years of experience in Customer Service, I have honed my skills in delivering exceptional and responsive service to customers. My strong communication and problem-solving abilities enable me to excel in various roles. I am adaptable and ready to leverage my communication expertise and work skills to contribute the best to your company.…

Available to hire

With over two years of experience in Customer Service, I have honed my skills in delivering exceptional and responsive service to customers.

My strong communication and problem-solving abilities enable me to excel in various roles. I am adaptable and ready to leverage my communication expertise and work skills to contribute the best to your company.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Indonesian

Fluent

English

Advanced

Work Experience

Content Moderator at Gear Inc. Indonesia

April 11, 2025 - March 10, 2026

Reviewed and moderated user-generated content to ensure compliance with platform policies and community guidelines. Analyzed and classified text, images, and videos to detect inappropriate content. Labeled and categorized data sets to support AI model training and improve content moderation accuracy. Maintained high accuracy and consistency while processing large volumes of content. Monitored network performance and reported outages or service disruptions to the appropriate teams. Documented customer interactions and ensured proper follow-ups for unresolved cases. Delivered excellent customer service while adhering to company policies and procedures.

Customer Service Agent – Tokopedia Project at PT Mitra Kom Ekasarana

November 25, 2020 - December 26, 2021

Provided customer support for Tokopedia users via phone, email, and chat. Assisted customers with inquiries related to orders, payments, refunds, and platform policies. Troubleshooted and resolved issues, and upheld high-quality service.

Customer Service Agent – Tokopedia Project at PT Mitra Kommm Ekasarana

November 25, 2020 - December 26, 2021

Provided customer service for the Tokopedia project; assisted customers with orders, payments, refunds, and platform policies.