Hi, I’m Anderson, a dedicated professional with over 12 years of experience in content moderation and customer support. I specialize in ensuring platforms remain safe and clean while delivering timely and friendly support to users. My expertise in managing social media risk and using CRM tools allows me to enhance customer satisfaction and help brands grow their profitability. I’ve worked remotely with leading companies like ModSquad, Resolver, and Netino, handling diverse tasks from moderating content on social platforms to directly interacting with customers. I’m passionate about providing tailored solutions and maintaining a positive online community environment.

Anderson Raderalazasoa

Hi, I’m Anderson, a dedicated professional with over 12 years of experience in content moderation and customer support. I specialize in ensuring platforms remain safe and clean while delivering timely and friendly support to users. My expertise in managing social media risk and using CRM tools allows me to enhance customer satisfaction and help brands grow their profitability. I’ve worked remotely with leading companies like ModSquad, Resolver, and Netino, handling diverse tasks from moderating content on social platforms to directly interacting with customers. I’m passionate about providing tailored solutions and maintaining a positive online community environment.

Available to hire

Hi, I’m Anderson, a dedicated professional with over 12 years of experience in content moderation and customer support. I specialize in ensuring platforms remain safe and clean while delivering timely and friendly support to users. My expertise in managing social media risk and using CRM tools allows me to enhance customer satisfaction and help brands grow their profitability.

I’ve worked remotely with leading companies like ModSquad, Resolver, and Netino, handling diverse tasks from moderating content on social platforms to directly interacting with customers. I’m passionate about providing tailored solutions and maintaining a positive online community environment.

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Language

French
Fluent
English
Fluent

Work Experience

Risk Analyst (Bilingual French/English) • Freelancer at Resolver (formerly Crisp Thinking)
September 30, 2024 - July 16, 2025
As a Risk Agent, I ensure clients' social media pages are managed and risk-free by moderating profanities, potential PR risks, abuse, violence, and identifying vulnerable persons. I analyzed social media and website data to identify and mitigate 99.9% of potential risks, contributing to trust and safety policies for brands and users.
Customer Support and Content Moderator • Contractor at ModSquad
September 30, 2024 - July 16, 2025
I worked in customer support and content moderation, helping brands achieve profitability by delivering high-standard support. I used CRM tools like Zendesk, Sprout Social, and Salesforce, and worked directly with clients’ social media platforms including Discord, Twitch, and YouTube to interact with users and customers.
Bilingual Moderator • French/English Content Moderator • Contractor at Netino
December 31, 2020 - July 16, 2025
From 2012 to 2020, I moderated content for clients' dating websites, including LGBTQ platforms, helping increase ad revenue by 20%, customer retention by 20%, and reduce user complaints by 30%. This experience made me comfortable handling extreme content.
Assistant Supply Manager • Internship at Airtel Madagascar
December 31, 2012 - July 16, 2025
I validated vouchers and prepaid phone cards, contributing to the success of a major telecommunications firm on the island while applying my business knowledge during my internship.
Camp Counselor • Part-time at Rainbow Trail Lutheran Camp
August 31, 2007 - July 16, 2025
Worked as a camp counselor, enhancing social skills and confidence for campers while contributing significant revenue through customer retention.

Education

Bachelor at INSCAE
May 1, 2007 - June 30, 2011

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Software & Internet, Media & Entertainment, Professional Services, Gaming