Available to hire
I am a Learning Content Specialist and Instructional Designer with 20+ years’ experience creating engaging, evidence-based learning across technology, government, healthcare, and corporate sectors. I transform complex research, systems knowledge, and behavioural insights into accessible, multi-modal learning experiences including eLearning, microlearning, and performance support.
I thrive in distributed teams and bring deep experience with SaaS, ERP, and CRM tools (SAP, D365, Salesforce). I’m known for producing high-quality digital content that improves product adoption, builds capability, and drives behaviour change.
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Salesforce Trainer at HammondCare
April 1, 2025 - May 1, 2025Delivered Health Cloud training to aged care personnel across multiple roles; facilitated system navigation, intake/triage, reporting, and AI features (Einstein); designed user-focused resources to support data entry and process changes.
Instructional Designer at Ventia
May 1, 2024 - November 1, 2024Developed multi-modal learning for Cross Selling and AI programs; produced simulations, microlearning, walkthroughs, and job aids for diverse user groups; translated technical documentation and research into accessible learning assets; collaborated with SMEs and product teams to ensure content accuracy and alignment; reviewed and refined existing learning for clarity, consistency, and instructional strength.
Change Manager / Training Specialist at Allied Pinnacle
November 1, 2023 - February 1, 2024Created modular learning content and support guides for Microsoft D365 rollout; designed train-the-trainer materials and process documentation; engaged national SMEs and stakeholders across a distributed workforce.
Change Manager / Training Specialist at Taronga Conservation Society
June 1, 2022 - December 1, 2022Designed microlearning, user guides, and training for DocuSign and Monday.com; converted operational research and workflows into learner-centric content; supported ongoing behavioural adoption through role-based learning resources.
Instructional Designer at TAFE NSW
December 1, 2021 - March 1, 2022Reviewed and redesigned SMS system training guides and videos; supported regional knowledge transfer and published via Moodle.
Instructional Designer at Simplyai (Kaplink Project for Kaplan)
January 1, 2021 - April 1, 2021Created training and change resources for SITS application (Kaplink); conducted UAT, bug tracking, and scenario development; built role-based communication and training matrices.
Content Creator at BAI Communications
January 1, 2020 - April 1, 2020Developed change communications and training for Site Access & ServiceNow platforms.
Training & Communications Consultant at Unilever
June 1, 2018 - October 1, 2019Developed 65+ Quick Reference Guides and 16 eLearning modules for NewsPage CRM; converted global research and process documentation into high-quality learning; delivered national training sessions and supported product adoption.
SAP Trainer at Transport for NSW
June 1, 2017 - August 1, 2017Designed SAP Finance/Procurement training and blended learning assets; delivered statewide virtual and classroom sessions.
Education
Qualifications
Industry Experience
Healthcare, Government, Professional Services, Software & Internet, Education
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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