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I am Angela Garcia, a professional with over 9 years of experience in customer service, executive support, financial account management, and team leadership. I thrive in dynamic environments and enjoy solving problems that improve efficiency and client satisfaction. I’m looking for a role where I can leverage my background in retention, fraud prevention, and collections to drive operational excellence and contribute to business growth. I value clear communication, proactive collaboration, and continuous process improvement.…I am Angela Garcia, a professional with over 9 years of experience in customer service, executive support, financial account management, and team leadership. I thrive in dynamic environments and enjoy solving problems that improve efficiency and client satisfaction. I’m looking for a role where I can leverage my background in retention, fraud prevention, and collections to drive operational excellence and contribute to business growth. I value clear communication, proactive collaboration, and continuous process improvement.

Angela Garcia

Project Manager, Content Producer, Assistant Producer, +2

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I am Angela Garcia, a professional with over 9 years of experience in customer service, executive support, financial account management, and team leadership. I thrive in dynamic environments and enjoy solving problems that improve efficiency and client satisfaction. I’m looking for a role where I can leverage my background in retention, fraud prevention, and collections to drive operational excellence and contribute to business growth. I value clear communication, proactive collaboration, and continuous process improvement.…I am Angela Garcia, a professional with over 9 years of experience in customer service, executive support, financial account management, and team leadership. I thrive in dynamic environments and enjoy solving problems that improve efficiency and client satisfaction. I’m looking for a role where I can leverage my background in retention, fraud prevention, and collections to drive operational excellence and contribute to business growth. I value clear communication, proactive collaboration, and continuous process improvement.

Available to hire

I am Angela Garcia, a professional with over 9 years of experience in customer service, executive support, financial account management, and team leadership. I thrive in dynamic environments and enjoy solving problems that improve efficiency and client satisfaction.

I’m looking for a role where I can leverage my background in retention, fraud prevention, and collections to drive operational excellence and contribute to business growth. I value clear communication, proactive collaboration, and continuous process improvement.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Virtual Assistant at Sitel - MetLife

June 1, 2025 - October 16, 2025

Provided remote administrative support, including scheduling, client communications, and support for fraud prevention initiatives; contributed to operational efficiency and client satisfaction.

Executive Assistant at IQOR - Credit One Bank

August 1, 2020 - October 16, 2025

Supported executives with calendar management, correspondence, and coordination of cross-functional tasks; contributed to process improvements in retention and customer service.

Retention Supervisor at Capital One Bank

June 1, 2019 - October 16, 2025

Led a team of retention agents to optimize customer retention and reduce churn; developed strategies based on performance metrics and delivered training.

Billing Process Supervisor at Capital One Bank

June 1, 2019 - October 16, 2025

Supervised end-to-end billing operations; ensured accurate invoice generation, collaboration with finance and customer service, and timely submissions to clients.

Fraud Analyst at Capital One Bank

June 1, 2019 - October 16, 2025

Monitored account activity for fraud indicators, investigated alerts, and supported policy renewals and upsell opportunities while maintaining customer trust.

Executive Assistant at Dr. Carol Massay (UK Client) - Part Time

April 1, 2024 - Present

Provided part-time executive support, managed scheduling and communications, and ensured alignment with client objectives.