Customer Service Specialist transitioning into Tech, with 5+ years of experience in high-volume call centre and retail environments. I resolve complex customer issues, exceed KPIs, and deliver exceptional client experiences. I’m currently completing a Full Stack Web Development Bootcamp and building practical projects with HTML, CSS, and JavaScript. I’m passionate about combining customer insight with technical skills to create user-friendly digital solutions and provide outstanding support in tech-driven environments.

Angie Nsoane

Customer Service Specialist transitioning into Tech, with 5+ years of experience in high-volume call centre and retail environments. I resolve complex customer issues, exceed KPIs, and deliver exceptional client experiences. I’m currently completing a Full Stack Web Development Bootcamp and building practical projects with HTML, CSS, and JavaScript. I’m passionate about combining customer insight with technical skills to create user-friendly digital solutions and provide outstanding support in tech-driven environments.

Available to hire

Customer Service Specialist transitioning into Tech, with 5+ years of experience in high-volume call centre and retail environments. I resolve complex customer issues, exceed KPIs, and deliver exceptional client experiences.

I’m currently completing a Full Stack Web Development Bootcamp and building practical projects with HTML, CSS, and JavaScript. I’m passionate about combining customer insight with technical skills to create user-friendly digital solutions and provide outstanding support in tech-driven environments.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner

Work Experience

Customer Service Advisor at Capita
October 1, 2025 - Present
Customer Service Advisor at Huntswood
March 1, 2023 - January 31, 2025
Customer Service Advisor at Capita
October 1, 2022 - March 31, 2023
Retail Team Leader at Value Co
October 1, 2021 - October 31, 2022
Customer Service Consultant at SaveMoney
April 1, 2019 - March 31, 2020
Sales Agent at Telepro Consulting
February 1, 2018 - February 28, 2019

Education

Customer Service at eLearning College
January 1, 2020 - January 1, 2020
Administrative Skills at eLearning College
January 1, 2020 - January 1, 2020
Senior Certificate at Mafutsane Secondary School
January 1, 2013 - January 1, 2013

Qualifications

Full Stack Web Development Bootcamp
January 1, 2026 - August 24, 2026

Industry Experience

Retail, Telecommunications, Professional Services, Software & Internet

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner