Available to hire
Digital Marketing student with hands-on experience in social media management, content creation, and customer service. I have created and managed content for Facebook, Instagram, and TikTok, including graphics, videos, and content planning. My professional background also includes sales, client advisory, and administrative roles, where I developed strong communication, organization, and relationship-building skills. Currently based in Switzerland and eager to start and grow my career in marketing, combining creativity with a customer-focused approach.
Language
English
Advanced
German
Intermediate
Work Experience
Social Media Specialist at Atelier Beauty Malwina Żelażowska
July 1, 2025 - PresentAssisted customers in selecting footwear and accessories; operated cash registers and payment terminals; managed stock replenishment and deliveries; processed returns and customer complaints; prepared online orders and maintained visual merchandising standards; achieved sales and performance targets; provided customer service and product recommendations; handled sales transactions and payment processing; after-sales service, repairs, and complaints; created social media content (Canva) and videos (CapCut); planned content calendars and managed Facebook, Instagram, and TikTok profiles; produced and edited promotional videos aligned with social media trends; demonstrated time management, prioritization, creativity, and interpersonal sensitivity.
Customer Advisor at Ryłko
August 1, 2024 - July 31, 2025Advised customers on products, processed sales, operated cash registers and payment terminals; maintained stock and replenishment; provided exceptional customer service and product recommendations; handled returns and exchanges; supported day-to-day store operations.
Client Advisor at Ryłko
August 1, 2024 - July 31, 2025Additional client-facing duties as part of the Ryłko team during the same period; responsibilities included customer service and sales support.
TimeTrend Receptionist at Enel-Med Medical Center
August 1, 2024 - July 31, 2025Greeted patients and registered appointments; confirmed service needs; provided information about services and appointment scheduling; handled phone calls, emails, and registration systems; verified patient documentation and coordinated appointment calendars; processed payments and supported administrative tasks; ensured GDPR compliance and maintained reception standards.
Education
Bachelor's Degree in Digital Marketing at University of Management and Banking in Kraków
February 10, 2023 - February 20, 2026Qualifications
Industry Experience
Media & Entertainment, Retail, Professional Services
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