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Hi, I’m Ankush Agrawat, a MBA candidate with a strong track record in customer success, data analytics, and cross-functional collaboration. I enjoy turning messy data into clear insights and building scalable processes that drive revenue and customer happiness. My experience spans Capillary Technologies, LocoNav, and Aspiring Minds, where I led segmentation, dashboards, partnerships, and change management. I’m excited to apply my analytical rigor and stakeholder management skills to roles in data-driven product and operations teams.…Hi, I’m Ankush Agrawat, a MBA candidate with a strong track record in customer success, data analytics, and cross-functional collaboration. I enjoy turning messy data into clear insights and building scalable processes that drive revenue and customer happiness. My experience spans Capillary Technologies, LocoNav, and Aspiring Minds, where I led segmentation, dashboards, partnerships, and change management. I’m excited to apply my analytical rigor and stakeholder management skills to roles in data-driven product and operations teams.

Ankush Agrawat

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Hi, I’m Ankush Agrawat, a MBA candidate with a strong track record in customer success, data analytics, and cross-functional collaboration. I enjoy turning messy data into clear insights and building scalable processes that drive revenue and customer happiness. My experience spans Capillary Technologies, LocoNav, and Aspiring Minds, where I led segmentation, dashboards, partnerships, and change management. I’m excited to apply my analytical rigor and stakeholder management skills to roles in data-driven product and operations teams.…Hi, I’m Ankush Agrawat, a MBA candidate with a strong track record in customer success, data analytics, and cross-functional collaboration. I enjoy turning messy data into clear insights and building scalable processes that drive revenue and customer happiness. My experience spans Capillary Technologies, LocoNav, and Aspiring Minds, where I led segmentation, dashboards, partnerships, and change management. I’m excited to apply my analytical rigor and stakeholder management skills to roles in data-driven product and operations teams.

Available to hire

Hi, I’m Ankush Agrawat, a MBA candidate with a strong track record in customer success, data analytics, and cross-functional collaboration. I enjoy turning messy data into clear insights and building scalable processes that drive revenue and customer happiness.

My experience spans Capillary Technologies, LocoNav, and Aspiring Minds, where I led segmentation, dashboards, partnerships, and change management. I’m excited to apply my analytical rigor and stakeholder management skills to roles in data-driven product and operations teams.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Beginner

Beginner

Beginner

Language

English

Fluent

Work Experience

Customer Success Lead at Capillary Technologies

November 1, 2021 - August 1, 2023

Led end-to-end B2B client success for 15+ SEA retail brands; implemented personalized email campaigns and SMS triggers based on purchase history, boosting repeat purchases by 40%. Built a segmentation framework using RFM to create 8 customer personas, lifting CSAT by 20% and contributing to $0.8M in revenue growth. Collaborated with UX, analytics, marketing, and operations via Slack and ServiceNow to improve incident response from 48 to 16 hours. Directed quarterly business reviews with dashboards and pivot tables to track CLTV trends, driving a 35% uplift in upsell opportunities. Reduced churn by 20% through proactive outreach to at-risk customers, maintaining NPS above 80. Standardized Change Request management with 50+ CRs using JIRA, boosting processing efficiency by 60%. Analyzed 200+ campaigns in Excel to compute ROI, improving profitability by 25%. Transformed 12 self-serve brands to a dedicated POD model, achieving a 3.2x revenue increase.

Senior Customer Associate at LocoNav

August 1, 2019 - November 1, 2021

Evaluated $2M of insurance data using Zoho CRM and Excel-based risk models; automated reports to accelerate investor presentations and cut data processing time by 50%. Led a GPS-based telematics pilot across 500+ vehicles, conducting 100+ driver interviews and fuel-efficiency analyses, yielding a 15% improvement in fleet utilization. Gave structured technical feedback to development via requirement docs and user stories, enabling dashboard feature customizations and a 30% uptick in client satisfaction. Fostered partnerships with 3 major insurers, increasing customer retention by 25%. Maintained relationships with 20+ enterprise clients through monthly reviews, achieving 95% renewal rate and enabling $500K in expansions.

Customer Service Executive at Aspiring Minds

March 1, 2019 - August 1, 2019

Managed end-to-end assessment operations for Government of India's Skill India scheme, coordinating evaluations for 5,000+ underprivileged students across 15 districts. Deployed 200+ certified assessors to remote locations, creating logistics plans and resource matrices in Excel. Trained an assessor workforce of 1,000+ and implemented merit-based selection criteria to improve assessment quality by 40%. Managed 5,000+ student results with standardized templates for government submission, ensuring 100% compliance with Skill India documentation.