Hi, I’m Ann Chen, a detail-oriented professional with 6+ years in customer service and operations, now focusing on AI quality assurance and legal operations. I excel at leading teams, resolving complex issues, and delivering precise, high-quality results in fast-paced environments. I blend technical tools with strong interpersonal skills to create seamless customer and operational experiences. In my current role at EvenUp, I evaluate AI voice agent interactions for accuracy, tone, and compliance with quality standards, surfacing patterns to guide model improvements. I collaborate with product and engineering teams to document issues and streamline workflows. Prior roles include drafting AI-assisted personal injury demands and managing high-volume caseloads, where I drove process improvements and cross-functional collaboration.…Hi, I’m Ann Chen, a detail-oriented professional with 6+ years in customer service and operations, now focusing on AI quality assurance and legal operations. I excel at leading teams, resolving complex issues, and delivering precise, high-quality results in fast-paced environments. I blend technical tools with strong interpersonal skills to create seamless customer and operational experiences. In my current role at EvenUp, I evaluate AI voice agent interactions for accuracy, tone, and compliance with quality standards, surfacing patterns to guide model improvements. I collaborate with product and engineering teams to document issues and streamline workflows. Prior roles include drafting AI-assisted personal injury demands and managing high-volume caseloads, where I drove process improvements and cross-functional collaboration.WWWW…