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I am Antonia-Stefania Nica, a people-focused professional with hands-on experience in customer support and tourism. I thrive on helping clients, solving problems, and learning new skills to improve service quality. My background in history gives me a broad perspective and strong research and storytelling abilities that I bring to every interaction. I am currently expanding my IT skills, exploring Python and HTML, and I am open to opportunities that foster personal growth within a collaborative team. I value clear communication, empathy, and a proactive attitude, and I look forward to contributing to a company that cares about customers and continuous learning.…I am Antonia-Stefania Nica, a people-focused professional with hands-on experience in customer support and tourism. I thrive on helping clients, solving problems, and learning new skills to improve service quality. My background in history gives me a broad perspective and strong research and storytelling abilities that I bring to every interaction. I am currently expanding my IT skills, exploring Python and HTML, and I am open to opportunities that foster personal growth within a collaborative team. I value clear communication, empathy, and a proactive attitude, and I look forward to contributing to a company that cares about customers and continuous learning.

Antonia-Stefania Nica

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I am Antonia-Stefania Nica, a people-focused professional with hands-on experience in customer support and tourism. I thrive on helping clients, solving problems, and learning new skills to improve service quality. My background in history gives me a broad perspective and strong research and storytelling abilities that I bring to every interaction. I am currently expanding my IT skills, exploring Python and HTML, and I am open to opportunities that foster personal growth within a collaborative team. I value clear communication, empathy, and a proactive attitude, and I look forward to contributing to a company that cares about customers and continuous learning.…I am Antonia-Stefania Nica, a people-focused professional with hands-on experience in customer support and tourism. I thrive on helping clients, solving problems, and learning new skills to improve service quality. My background in history gives me a broad perspective and strong research and storytelling abilities that I bring to every interaction. I am currently expanding my IT skills, exploring Python and HTML, and I am open to opportunities that foster personal growth within a collaborative team. I value clear communication, empathy, and a proactive attitude, and I look forward to contributing to a company that cares about customers and continuous learning.

Available to hire

I am Antonia-Stefania Nica, a people-focused professional with hands-on experience in customer support and tourism. I thrive on helping clients, solving problems, and learning new skills to improve service quality. My background in history gives me a broad perspective and strong research and storytelling abilities that I bring to every interaction.

I am currently expanding my IT skills, exploring Python and HTML, and I am open to opportunities that foster personal growth within a collaborative team. I value clear communication, empathy, and a proactive attitude, and I look forward to contributing to a company that cares about customers and continuous learning.

Skills

CRM

HTML5

Python

Experience Level

CRM

Intermediate

HTML5

Beginner

Python

Beginner

Language

English

Fluent

Romanian, Moldavian, Moldovan

Fluent

Russian

Beginner

French

Beginner

Work Experience

Customer Support at Dante International – eMAG

October 1, 2025 - January 1, 2026

Resolved inquiries for 1-3 clients concurrently, addressing issues related to orders, late deliveries, refunds, and cancellations; coordinated with partners and internal departments; operated CRM and IEIS to track cases and updates.

Customer Care

November 1, 2024 - June 1, 2025

Handled incoming calls, assisted clients with billing and device issues (phones, Wi-Fi routers, smartwatches, TVs), helped customers select devices, updated billing information, configured apps, and processed refunds; used Citrix.

Tourism Analyst at Airbnb

May 1, 2023 - August 1, 2023

Answered inquiries, mediated between guests and hosts, resolved issues, and arranged alternative accommodations; processed refunds where appropriate.

Sales Assistant at LC Waikiki

October 1, 2022 - February 1, 2023

Managed customer relations, organized merchandise, labeled products, applied discounts, and assisted at the cash register.