Iโ€™m a Cloud Solutions Architect specialized in AWS with 8+ years of experience designing, building, and deploying scalable cloud applications and contact center solutions. Currently acting as a Product Owner for Amazon Connect, I help businesses modernize their communication systems and deliver secure, reliable, and high-performing cloud architectures. My expertise covers: โ˜๏ธ AWS Architecture & Automation (Lambda, API Gateway, DynamoDB, ECS, S3, CloudFormation) ๐Ÿค– Contact Center Solutions with Amazon Connect and integrations using AI/LLM automation ๐Ÿ’ป Full-stack Development (TypeScript, Python, Node.js, React) ๐Ÿ”’ Security, monitoring & DevOps best practices Iโ€™m now available for freelance missions focused on AWS cloud projects, Amazon Connect implementations, or intelligent automation solutions. Letโ€™s build something powerful, reliable, and future-ready. ๐Ÿš€โ€ฆ

Antoine Genevriez

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Iโ€™m a Cloud Solutions Architect specialized in AWS with 8+ years of experience designing, building, and deploying scalable cloud applications and contact center solutions. Currently acting as a Product Owner for Amazon Connect, I help businesses modernize their communication systems and deliver secure, reliable, and high-performing cloud architectures. My expertise covers: โ˜๏ธ AWS Architecture & Automation (Lambda, API Gateway, DynamoDB, ECS, S3, CloudFormation) ๐Ÿค– Contact Center Solutions with Amazon Connect and integrations using AI/LLM automation ๐Ÿ’ป Full-stack Development (TypeScript, Python, Node.js, React) ๐Ÿ”’ Security, monitoring & DevOps best practices Iโ€™m now available for freelance missions focused on AWS cloud projects, Amazon Connect implementations, or intelligent automation solutions. Letโ€™s build something powerful, reliable, and future-ready. ๐Ÿš€โ€ฆ

Available to hire

Iโ€™m a Cloud Solutions Architect specialized in AWS with 8+ years of experience designing, building, and deploying scalable cloud applications and contact center solutions.
Currently acting as a Product Owner for Amazon Connect, I help businesses modernize their communication systems and deliver secure, reliable, and high-performing cloud architectures.

My expertise covers:

โ˜๏ธ AWS Architecture & Automation (Lambda, API Gateway, DynamoDB, ECS, S3, CloudFormation)

๐Ÿค– Contact Center Solutions with Amazon Connect and integrations using AI/LLM automation

๐Ÿ’ป Full-stack Development (TypeScript, Python, Node.js, React)

๐Ÿ”’ Security, monitoring & DevOps best practices

Iโ€™m now available for freelance missions focused on AWS cloud projects, Amazon Connect implementations, or intelligent automation solutions.
Letโ€™s build something powerful, reliable, and future-ready. ๐Ÿš€

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

French
Fluent
English
Fluent
Spanish; Castilian
Intermediate
Chinese
Intermediate

Work Experience

Cloud Contact Center Architect / AWS Solutions Specialist at Amadeus Bel Air โ€“ Villeneuve-Loubet
March 1, 2025 - October 10, 2025
Managed design, development, and deployment of call center solutions on Cisco UC E Enterprise and AWS; implemented API integrations and data exchange with customer portals; created production-grade POC and deployment strategies for AWS-based operations; provided internal tooling for capacity management and continued support, training, and governance for the Business Consulting unit.
Cloud Solutions Architect at Amadeus
March 1, 2025 - October 10, 2025
POC and deployment to production on AWS for the AWS SOL-SER-OPS unit; process analysis; requirements gathering; integration between customer portal and contact center platform via API development, data exchange, service catalog, etc.; Live chat support channel architecture; internal and external stakeholder coordination.
Business Analyst at Amadeus
July 31, 2022 - October 10, 2025
Migration of legacy on-premise contact center to AWS Connect cloud contact center solution. Integration with ServiceNow / Salesforce / Oracle Siebel; Cisco UCCE; Level 3 support; Design, development and deployment of call center solutions; Internal live chat support channel architecture; POC and deployments to production on AWS.
Cloud Contact Center Architect at Amadeus Bel Air โ€“ Villeneuve-Loubet
July 1, 2022 - October 10, 2025
Led the migration of legacy on-premises contact center to AWS Amazon Connect; designed and deployed cloud-based contact center solutions; integrated with ServiceNow, Salesforce, and Oracle Siebel; developed data integrity tooling in Java; built integrations between customer web portal and contact center platform; established internal live chat channel architecture; supported Level 3 support and provided training; oversaw a Production POC and deployment for AWS-based operations; collaborated with AWS French and international teams.

Education

Student Exchange at University of California, Irvine, Irvine, CA
January 1, 2016 - December 31, 2016
Engineering School at ECE Paris
September 1, 2010 - December 31, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Telecommunications, Media & Entertainment, Education

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more

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