Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am an IT specialist who's got 2+ years of experience as a technical support engineer. I am capable of picking up new systems quickly and getting fully up to speed in a matter of days. Writing documentation for those systems that is as clear, easy to follow and unambiguous as possible is an activity I find fulfilling.…

Anton Korotkikh





I am an IT specialist who's got 2+ years of experience as a technical support engineer. I am capable of picking up new systems quickly and getting fully up to speed in a matter of days. Writing documentation for those systems that is as clear, easy to follow and unambiguous as possible is an activity I find fulfilling.…

Available to hire

I am an IT specialist who’s got 2+ years of experience as a technical support engineer. I am capable of picking up new systems quickly and getting fully up to speed in a matter of days. Writing documentation for those systems that is as clear, easy to follow and unambiguous as possible is an activity I find fulfilling.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Fluent

Russian

Fluent

Work Experience

Technical Support Engineer at Fundraise Up

August 27, 2025 - January 26, 2026

- Supported organizations that managed fundraising campaigns via the Fundraise Up platform. Processed support tickets via Intercom. Coordinated with other departments, prepared bug reports and feature requests. - Issue diagnosis often involved analysis via internally-developed logging tools and, occasionally, SQL queries to a ClickHouse-based database via DBeaver.

Technical Support Specialist at Plumsail

April 1, 2024 - July 1, 2025

Supported users of Plumsail products. Processed support tickets, replicated issues reported by clients within the service’s web UI and on third-party platforms, such as Power Automate, Make, SharePoint, Airtable. Analyzed logs using Kibana and Elasticsearch. Communicated with engineers, prepared bug reports. Improved documentation on internal processes and public product documentation. Conducted manual testing of the company's products. Worked with Stripe, including handling disputes and communicating with Stripe support agents.

Support Developer – C# at DevSoft Armenia

November 2, 2022 - October 13, 2023

Supported customers whose solutions incorporated DevExpress WinForms components. Processed support tickets, helped customers with their C# projects. Communicated with engineers, prepared bug reports.