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I’m Andrea Pennington, a communications professional who thrives on collaborative problem-solving and empathetic customer experiences. I have built and managed complex training programs, partner communications, and event operations across both in-person and digital environments. I’m motivated by turning feedback into actionable improvements that drive growth and increase retention. My work focuses on aligning cross-functional teams, delivering clear, on-brand messaging, and using data to refine offerings that better serve customers and partners. I’m adept at coordinating multiple programs, managing stakeholder expectations, and guiding initiatives from concept to scale with a user-centric mindset.…I’m Andrea Pennington, a communications professional who thrives on collaborative problem-solving and empathetic customer experiences. I have built and managed complex training programs, partner communications, and event operations across both in-person and digital environments. I’m motivated by turning feedback into actionable improvements that drive growth and increase retention. My work focuses on aligning cross-functional teams, delivering clear, on-brand messaging, and using data to refine offerings that better serve customers and partners. I’m adept at coordinating multiple programs, managing stakeholder expectations, and guiding initiatives from concept to scale with a user-centric mindset.

Andrea Pennington

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I’m Andrea Pennington, a communications professional who thrives on collaborative problem-solving and empathetic customer experiences. I have built and managed complex training programs, partner communications, and event operations across both in-person and digital environments. I’m motivated by turning feedback into actionable improvements that drive growth and increase retention. My work focuses on aligning cross-functional teams, delivering clear, on-brand messaging, and using data to refine offerings that better serve customers and partners. I’m adept at coordinating multiple programs, managing stakeholder expectations, and guiding initiatives from concept to scale with a user-centric mindset.…I’m Andrea Pennington, a communications professional who thrives on collaborative problem-solving and empathetic customer experiences. I have built and managed complex training programs, partner communications, and event operations across both in-person and digital environments. I’m motivated by turning feedback into actionable improvements that drive growth and increase retention. My work focuses on aligning cross-functional teams, delivering clear, on-brand messaging, and using data to refine offerings that better serve customers and partners. I’m adept at coordinating multiple programs, managing stakeholder expectations, and guiding initiatives from concept to scale with a user-centric mindset.

Available to hire

I’m Andrea Pennington, a communications professional who thrives on collaborative problem-solving and empathetic customer experiences. I have built and managed complex training programs, partner communications, and event operations across both in-person and digital environments. I’m motivated by turning feedback into actionable improvements that drive growth and increase retention.

My work focuses on aligning cross-functional teams, delivering clear, on-brand messaging, and using data to refine offerings that better serve customers and partners. I’m adept at coordinating multiple programs, managing stakeholder expectations, and guiding initiatives from concept to scale with a user-centric mindset.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Associate Manager, Partner Loyalty at Chamberlain Group

September 1, 2025 - Present

Lead partner communications across online and offline channels; maintain a comprehensive communications calendar; support monthly newsletters (LiftMaster Insider, Community); gather real-time partner feedback to inform GTM planning; analyze engagement metrics and translate data into insights; manage partner inbox KPIs; oversee Dealer Locator registrations via MetaLocator; support partner benefit programs; lead channel program communications; track Net Promoter Score data and collaborate to improve experiences.

Senior Program Manager, Training at Toast

April 1, 2023 - September 1, 2025

Develop, communicate, and execute the overall strategy for the Customer Training program (Live and On-Demand); collaborate with partner teams to expand training offerings; work with cross-functional stakeholders to identify, test, and scale new training offerings; lead distribution, promotion, and growth of the Training program; establish a framework for continuous customer feedback and use data to refine content; define and report program impact to senior leadership.

Program Manager, Training at Toast

April 1, 2022 - April 1, 2023

Managed and expanded the customer training program, transitioning from primarily on-demand content to 100% live classes; analyzed customer insights and produced detailed reports to guide internal strategies; streamlined the internal scheduling process; launched and scaled a new customer-facing LMS; revamped the classroom website to improve user experience; collaborated with the onboarding team to strengthen internal relationships and gather actionable training feedback.

Solutions Specialist at Stratascale

September 1, 2021 - April 1, 2022

Collaborated with Account Executives on customer-facing conference calls and presentations; conducted discovery calls to gather requirements; worked with Enterprise Architects and Solution Architects to produce SOWs and WBSs; coordinated with 3rd party providers to deliver integrated services; led proposal creation with the RFP team; created collateral and tools to identify up-sell and cross-sell opportunities.

Influence Manager at Americas’ SAP Users Group

August 1, 2017 - August 1, 2019

Managed the success of 40+ online communities and ~20 Influence Councils; partnered with Marketing to increase webcast views; created virtual Think Tanks to boost member engagement; supported year-end renewals; gathered customer feedback to identify improvements; tailored education experiences across multiple media; connected customers to developers to influence product changes; communicated changes timely.

Communities Coordinator at Americas’ SAP Users Group

February 1, 2017 - August 1, 2017

Managed and grew ASUG’s new and emerging communities; organized feedback-focused meetups; served as project manager for roadshows and events; built budgets and sponsorship revenue; liaised between Volunteer Leadership and ASUG departments; collaborated with Marketing and Education to ensure customer satisfaction; facilitated ~50-75 virtual events annually.

Special Event Coordinator at Respiratory Health Association

July 1, 2016 - February 1, 2017

Executed special events including Hustle Up the Hancock, Hike for Lung Health, Cowa-LUNG-a Bike Tour, Chicago Marathon Lung Power Team, and CHILL; built rapport with participants to support fundraising goals; oversaw event day registrations and onsite logistics; managed daily budgets and gift processing; drafted post-event communications.