Available to hire
Hello, I’m a product designer specializing in UX research and interaction design for B2B and enterprise products. I focus on simplifying complex workflows to create user-friendly experiences that are easy to navigate.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Advanced
German
Advanced
Work Experience
Student Assistant at Office of Alumni Relations, DePaul University
June 30, 2025 - July 15, 2025Improved alumni CRM workflows and optimized over 500 communications, boosting system efficiency. Resolved over 200 support queries weekly, enhancing user satisfaction.
Design Community Coordinator (Volunteer) at XD Roundtable, DePaul University
December 31, 2024 - July 14, 2025Led design events and speaker panels to engage HCI students and grow the UX community. Led research and advocacy discussions on AI ethics and UX trends through collaboration with faculty and peers.
UX Researcher at DePaul University
July 31, 2024 - July 15, 2025Researched privacy and verification features, achieving 90% task completion and 80% user satisfaction. Delivered actionable insights on data privacy and scam prevention, strengthening platform trust and user confidence.
Product Designer(SMB) at Business Law Clinic, DePaul University
May 31, 2024 - July 15, 2025Redesigned an SMB-facing e-commerce site with WCAG-compliant UX, boosting engagement and SEO by 12%. Designed digital assets that generated $3K in revenue and increased followers by 18%. Conducted comprehensive UX/UI audits to streamline the user journey, resulting in improved site performance.
UX/UI Designer at Cognizant Technology Solutions
June 30, 2023 - July 15, 2025Designed user-centric interfaces for a B2C university application portal, improving engagement by 8%. Designed a scalable design system, improving platform consistency and ensuring WCAG-compliant accessibility. Conducted competitive analysis and market research to inform design strategy, applying iterative refinements that boosted user satisfaction by 10%.
Data Analyst at UPS
July 27, 2022 - July 11, 2025Led vendor data mapping for UPS’s warehouse migration (Softeon to Manhattan WMOS) with 98% accuracy. Automated reporting with JavaScript, reducing manual effort by 65% and boosting accuracy by 30%. Awarded the ‘Delivery Performance in SCM Practice’ (2021-Q3) and ‘Amber Award for Working as One’ (2022-Q1) for outstanding teamwork, contributing to a 20% increase in project success rates.
Lead Product Designer at Remofirst
July 21, 2025 - Present• Led redesign of an SaaS VoIP platform, translating complex telecom workflows (IVR routing, SIP metadata, error states)
into B2B interfaces; improved usability by 38%(SUS).
• Designed and scaled an enterprise design system using Atomic Design (1700+ components, 300+ tokens), reducing
design debt and cutting front-end development effort by 50%.
• Standardized workflow configuration by validating navigation and decision paths through tree testing and first-click
testing, increasing user satisfaction by 23%.
• Accelerated the R&D cycle by implementing high-fidelity rapid prototyping and Maze usability testing, cutting the time
from concept to engineering handoff.
Education
Master in Human-Computer Interaction at DePaul University
September 1, 2023 - June 30, 2025Master in Human-Computer Interaction at DePaul University
September 1, 2023 - June 1, 2025Qualifications
Industry Experience
Education, Professional Services, Software & Internet, Retail, Transportation & Logistics, Computers & Electronics, Telecommunications
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
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