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I am a quality assurance and AI data annotation specialist with over eight years of experience supporting global technology platforms and customer-focused organisations. I am known for achieving 100% accuracy and zero error rates in complex labeling and moderation projects, and I excel at leading workflow processes, ensuring policy compliance, and delivering exceptional service and operational excellence.…I am a quality assurance and AI data annotation specialist with over eight years of experience supporting global technology platforms and customer-focused organisations. I am known for achieving 100% accuracy and zero error rates in complex labeling and moderation projects, and I excel at leading workflow processes, ensuring policy compliance, and delivering exceptional service and operational excellence.

NOR EZUARA BINTI ABDUL RAHMAN

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I am a quality assurance and AI data annotation specialist with over eight years of experience supporting global technology platforms and customer-focused organisations. I am known for achieving 100% accuracy and zero error rates in complex labeling and moderation projects, and I excel at leading workflow processes, ensuring policy compliance, and delivering exceptional service and operational excellence.…I am a quality assurance and AI data annotation specialist with over eight years of experience supporting global technology platforms and customer-focused organisations. I am known for achieving 100% accuracy and zero error rates in complex labeling and moderation projects, and I excel at leading workflow processes, ensuring policy compliance, and delivering exceptional service and operational excellence.

Available to hire

I am a quality assurance and AI data annotation specialist with over eight years of experience supporting global technology platforms and customer-focused organisations.

I am known for achieving 100% accuracy and zero error rates in complex labeling and moderation projects, and I excel at leading workflow processes, ensuring policy compliance, and delivering exceptional service and operational excellence.

Skills

AI Data Labelling

Adobe After Effects

Adobe Premiere Pro

AI Collection (Video)

Microsoft Excel

Experience Level

AI Data Labelling

Expert

Adobe After Effects

Expert

Adobe Premiere Pro

Expert

AI Collection (Video)

Expert

Microsoft Excel

Expert

AI Collection (Audio)

Expert

DaVinci Resolve Studio

Expert

Google Drive

Expert

Language

Malay

Fluent

English

Fluent

Work Experience

Content Labeler – AI Data Service & Eco Operations, Safety Ops at ByteDance Malaysia

January 1, 2023 - January 1, 2024

Executed end-to-end labelling of multimedia and text content for AI model training and platform risk mitigation; trained and refined AI prompts to improve automation accuracy and predictive capabilities; managed high-volume output under strict deadlines; assisted QA by reviewing annotations for policy alignment and correcting discrepancies; produced captions and metadata for clarity and cultural appropriateness; collaborated with cross-functional stakeholders for international market consistency; maintained 100% accuracy and zero error rates.

Blind Moderation Quality Assurance (BMQA) / Shielding Specialist – APAC Region at ByteDance Malaysia

January 1, 2021 - January 1, 2023

Led detailed auditing of moderator output across Southeast Asian markets to maintain platform safety and compliance; delivered structured feedback and coaching to drive policy understanding; conducted post-moderation quality checks on sensitive content; coordinated policy calibration exercises and alignment workshops; served as Task Arrangement PIC for workflow planning, backlog management, and SLA adherence; supported high-impact special projects and drove process optimisation to improve consistency and reduce errors.

Content Moderator at ByteDance Malaysia

January 1, 2020 - January 1, 2021

Reviewed high-volume user-generated content for compliance with local regulations, community standards, and platform policies; assessed severity of policy violations and escalated complex cases; provided risk mitigation insights and recommendations; supported real-time escalations involving sensitive content; identified workflow improvements through data analysis and policy metrics; achieved 99% accuracy in content decisions.

Customer Service Executive at Kelly Services (M) Sdn Bhd

January 1, 2019 - January 1, 2019

Provided professional front-line customer support via phone and email; accurately recorded and tracked all interactions; liaised with internal departments to expedite issue resolution and ensure seamless customer experiences; demonstrated empathy and professionalism, resulting in positive feedback and repeat engagements; provided constructive feedback to management to improve processes and training.

Committee Member – Business Development at Dewan Perniagaan Melayu Malaysia Selangor (DPMMS)

January 1, 2014 - Present

Participated in designing and implementing business development strategies; supported planning of community outreach programs and training events; contributed to initiatives aimed at expanding the organisation’s network and visibility within the local business community.

Customer Service Executive & Branch Management at Visiber Sdn Bhd

January 1, 2014 - January 1, 2016

Managed daily branch operations, including customer interactions, transaction processing, and administrative support; processed orders and account updates with accuracy; investigated and resolved customer issues promptly; oversaw cash handling, reporting, and inventory control; coordinated with internal teams to optimise workflows and implement improvements.

Business Development & Marketing Executive / Personal Assistant to Managing Director at Fizz Associate (M) Sdn Bhd

January 1, 2011 - January 1, 2013

Prepared and delivered presentations and proposals to secure new business; conducted market research to identify trends; supported Managing Director with calendar management, project tracking, and reporting; collaborated with technical teams to align proposals with client requirements; developed marketing campaigns and materials to communicate brand value.

Trainee Teacher (English) at Jaya Setia, Bestari Jaya

January 1, 2010 - January 1, 2010

Delivered engaging English lessons for primary students; developed lesson plans, learning materials, and assessments; managed classroom behavior and fostered an inclusive learning environment; participated in school-wide events and supported co-curricular programs.

Marketing & Sales Officer at Seri Manjung, Perak

January 1, 2006 - January 1, 2006

Conducted direct marketing campaigns to drive showroom traffic; maintained product displays, inventory, and merchandising standards; delivered product demonstrations and responded to customer inquiries; built relationships to encourage repeat business and referrals.