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I am a results-driven Fraud Prevention Team Manager with 5+ years of experience in fraud detection, risk assessment, and compliance, supporting global brands including Allstate Insurance (USA) and foodpanda (Asia Pacific). I lead high-performing teams, develop and implement risk management frameworks, and reduce operational risks through proactive strategies. I excel at translating complex data into actionable insights, collaborating with cross-functional stakeholders across international markets, and ensuring US regulatory compliance. I am passionate about building resilient fraud prevention programs and mentoring others to grow in risk management roles.…I am a results-driven Fraud Prevention Team Manager with 5+ years of experience in fraud detection, risk assessment, and compliance, supporting global brands including Allstate Insurance (USA) and foodpanda (Asia Pacific). I lead high-performing teams, develop and implement risk management frameworks, and reduce operational risks through proactive strategies. I excel at translating complex data into actionable insights, collaborating with cross-functional stakeholders across international markets, and ensuring US regulatory compliance. I am passionate about building resilient fraud prevention programs and mentoring others to grow in risk management roles.

Arbaz Khan

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I am a results-driven Fraud Prevention Team Manager with 5+ years of experience in fraud detection, risk assessment, and compliance, supporting global brands including Allstate Insurance (USA) and foodpanda (Asia Pacific). I lead high-performing teams, develop and implement risk management frameworks, and reduce operational risks through proactive strategies. I excel at translating complex data into actionable insights, collaborating with cross-functional stakeholders across international markets, and ensuring US regulatory compliance. I am passionate about building resilient fraud prevention programs and mentoring others to grow in risk management roles.…I am a results-driven Fraud Prevention Team Manager with 5+ years of experience in fraud detection, risk assessment, and compliance, supporting global brands including Allstate Insurance (USA) and foodpanda (Asia Pacific). I lead high-performing teams, develop and implement risk management frameworks, and reduce operational risks through proactive strategies. I excel at translating complex data into actionable insights, collaborating with cross-functional stakeholders across international markets, and ensuring US regulatory compliance. I am passionate about building resilient fraud prevention programs and mentoring others to grow in risk management roles.

Available to hire

I am a results-driven Fraud Prevention Team Manager with 5+ years of experience in fraud detection, risk assessment, and compliance, supporting global brands including Allstate Insurance (USA) and foodpanda (Asia Pacific). I lead high-performing teams, develop and implement risk management frameworks, and reduce operational risks through proactive strategies. I excel at translating complex data into actionable insights, collaborating with cross-functional stakeholders across international markets, and ensuring US regulatory compliance. I am passionate about building resilient fraud prevention programs and mentoring others to grow in risk management roles.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Team Manager – Fraud Prevention at ibex. Pakistan

February 1, 2024 - Present

Led and managed a cross-functional team of fraud prevention and risk management analysts supporting Allstate's US insurance operations. Developed and implemented risk management strategies, policies, and frameworks to ensure US regulatory compliance, delivering clean audits across three consecutive review cycles. Conducted regular risk assessments and audits across operational, financial, and regulatory domains to surface vulnerabilities, and oversaw risk mitigation plans with progress tracking and KPI measurement. Collaborated with cross-functional stakeholders to communicate risk findings and drive actionable remediation, improving compliance adherence by 40%. Delivered coaching and professional development to team members, and produced executive risk dashboards for senior leadership. Reduced incident response time by 50% through streamlined workflows and enhanced escalation protocols. Achieved a 60% reduction in operational risks within one year through targeted process improvements

Fraud Prevention Analyst at ibex. Pakistan

May 1, 2022 - February 1, 2024

Conducted comprehensive risk assessments to identify fraud patterns, vulnerabilities, and exposure within Allstate's operations. Developed risk mitigation strategies and actionable plans to minimize threats, losses, and compliance gaps in line with US insurance regulations. Monitored ongoing risk exposure across operations, finance, and compliance; escalated emerging risks with recommended remediation steps. Collaborated with cross-functional teams to implement and refine risk management policies and standard operating procedures. Performed audits to verify adherence to risk protocols, regulatory requirements, and internal controls. Analyzed transactional and behavioral data to identify fraud indicators and produced structured reports with findings and recommendations for management. Participated in risk awareness training to strengthen organizational fraud prevention culture.

Vendor Relations Specialist at ibex. Pakistan

May 1, 2021 - April 1, 2022

Managed vendor relationships and partnerships supporting foodpanda's operations across Asia Pacific. Conducted market research to identify and evaluate potential vendors, assessing performance trends and regional market conditions. Led vendor onboarding and offboarding in accordance with company policies and procurement procedures. Developed vendor performance metrics and scorecards to monitor SLA adherence and drive continuous improvement. Resolved vendor disputes and escalated critical issues to ensure uninterrupted operations and stakeholder satisfaction across APAC regions.

Escalation Specialist at ibex. Pakistan

September 1, 2020 - May 1, 2021

Handled complex escalated customer and partner issues for foodpanda's APAC operations, applying root cause analysis to prevent recurrence. Provided data-driven insights from customer feedback to improve service recovery strategies and operational processes. Contributed to the development and rollout of service recovery frameworks and escalation handling protocols across APAC markets.

Customer Service Executive at ibex. Pakistan

September 1, 2019 - September 1, 2020

Managed high-volume customer inquiries and partner issues for foodpanda's APAC markets via multiple channels, ensuring timely and effective resolution. Processed payments, orders, and account management with accuracy and a customer-first approach. Participated in ongoing product knowledge and customer service training to maintain performance standards across diverse APAC markets.