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I am a Product Designer with 2+ years in fintech UX at Koko — Sri Lanka's largest BNPL app (Alibaba Group) — and 7+ years across international, multifunctional teams. I approach design through the lens of human interaction and behavioural psychology, using principles like cognitive load, mental models, and habit formation to build experiences that feel intuitive and drive measurable outcomes. I am skilled across the full design process: user research, wireframing, high-fidelity prototyping, usability testing, and dev handoff. My extensive cross-functional experience across diverse global environments has built a strong cultural EQ and a natural instinct for stakeholder collaboration.…I am a Product Designer with 2+ years in fintech UX at Koko — Sri Lanka's largest BNPL app (Alibaba Group) — and 7+ years across international, multifunctional teams. I approach design through the lens of human interaction and behavioural psychology, using principles like cognitive load, mental models, and habit formation to build experiences that feel intuitive and drive measurable outcomes. I am skilled across the full design process: user research, wireframing, high-fidelity prototyping, usability testing, and dev handoff. My extensive cross-functional experience across diverse global environments has built a strong cultural EQ and a natural instinct for stakeholder collaboration.

Arom Medis

Product Designer, UI Designer, UX Designer, +2

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I am a Product Designer with 2+ years in fintech UX at Koko — Sri Lanka's largest BNPL app (Alibaba Group) — and 7+ years across international, multifunctional teams. I approach design through the lens of human interaction and behavioural psychology, using principles like cognitive load, mental models, and habit formation to build experiences that feel intuitive and drive measurable outcomes. I am skilled across the full design process: user research, wireframing, high-fidelity prototyping, usability testing, and dev handoff. My extensive cross-functional experience across diverse global environments has built a strong cultural EQ and a natural instinct for stakeholder collaboration.…I am a Product Designer with 2+ years in fintech UX at Koko — Sri Lanka's largest BNPL app (Alibaba Group) — and 7+ years across international, multifunctional teams. I approach design through the lens of human interaction and behavioural psychology, using principles like cognitive load, mental models, and habit formation to build experiences that feel intuitive and drive measurable outcomes. I am skilled across the full design process: user research, wireframing, high-fidelity prototyping, usability testing, and dev handoff. My extensive cross-functional experience across diverse global environments has built a strong cultural EQ and a natural instinct for stakeholder collaboration.

Available to hire

I am a Product Designer with 2+ years in fintech UX at Koko — Sri Lanka’s largest BNPL app (Alibaba Group) — and 7+ years across international, multifunctional teams. I approach design through the lens of human interaction and behavioural psychology, using principles like cognitive load, mental models, and habit formation to build experiences that feel intuitive and drive measurable outcomes.

I am skilled across the full design process: user research, wireframing, high-fidelity prototyping, usability testing, and dev handoff. My extensive cross-functional experience across diverse global environments has built a strong cultural EQ and a natural instinct for stakeholder collaboration.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Product Designer at Koko (Alibaba Group)

July 1, 2025 - Present

Leading end-to-end product design in Figma across the consumer app and merchant tools for Sri Lanka and Pakistan markets. Owning the design system and design strategy, aligning stakeholders across multiple agile squads. Driving the full design process — user research, wireframes, user flows, high-fidelity prototypes — through to engineering handoff.

UI/UX Designer at Koko (Alibaba Group)

January 1, 2025 - June 1, 2025

Promoted to Product Designer after 6 months – Redesigned onboarding flow end-to-end using a design thinking process, improving new user activation and reducing funnel drop-off. Generated $115,000 TPV on Rs. 60,000 spend — redesigned SMS experience to surface available balance post-purchase, lifting repeat engagement. Audited and redesigned the Merchant Portal based on stakeholder research with 6,000+ merchants, resolving systemic usability issues. Designed Comms Manager — an internal portal centralising SMS workflows across marketing, data, engineering, and compliance. Built component libraries, design tokens, and high-fidelity interactive prototypes with accessibility considerations throughout.

Freelance Product & Graphic Designer at Independent

June 1, 2024 - Present

Delivered UX, branding, and digital marketing design for clients in travel and e-commerce, including Unique Paradise Travels. Independently designed, built, and launched DealShark — a Sri Lankan deals aggregator — using Lovable and Supabase. Handled design and digital campaign operations for Alisonz Holdings.

Senior Cabin Crew at Qatar Airways

January 1, 2017 - January 1, 2024

6+ years across international routes — managed crew operations, logistics, and premium in-flight service delivery. Promoted to Premium Excellency Services program; led cross-cultural teams in high-pressure, time-critical environments.

Brand Intern at Hemas Manufacturing (Pvt) Ltd

January 1, 2016 - January 1, 2017

Supported the Kumarika Shampoo & Serum re-launch — coordinating event logistics and brand operations.