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I am a certified MISTC senior technical writer with 9+ years of experience managing customer-facing documentation for enterprise and cloud software and hardware products. I build technical training and enablement content such as user guides, release notes, online help, knowledge base articles, and API documentation in Agile/SDLC environments. I specialize in structured authoring (DITA XML, DocBook), documentation governance, adult learning principles, and cross-functional collaboration. I also focus on AI-assisted documentation workflows and process automation to improve delivery quality, consistency, and efficiency.…I am a certified MISTC senior technical writer with 9+ years of experience managing customer-facing documentation for enterprise and cloud software and hardware products. I build technical training and enablement content such as user guides, release notes, online help, knowledge base articles, and API documentation in Agile/SDLC environments. I specialize in structured authoring (DITA XML, DocBook), documentation governance, adult learning principles, and cross-functional collaboration. I also focus on AI-assisted documentation workflows and process automation to improve delivery quality, consistency, and efficiency.

Arpita Kundu

Instructional Designer, Content Designer, Writer, +1

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I am a certified MISTC senior technical writer with 9+ years of experience managing customer-facing documentation for enterprise and cloud software and hardware products. I build technical training and enablement content such as user guides, release notes, online help, knowledge base articles, and API documentation in Agile/SDLC environments. I specialize in structured authoring (DITA XML, DocBook), documentation governance, adult learning principles, and cross-functional collaboration. I also focus on AI-assisted documentation workflows and process automation to improve delivery quality, consistency, and efficiency.…I am a certified MISTC senior technical writer with 9+ years of experience managing customer-facing documentation for enterprise and cloud software and hardware products. I build technical training and enablement content such as user guides, release notes, online help, knowledge base articles, and API documentation in Agile/SDLC environments. I specialize in structured authoring (DITA XML, DocBook), documentation governance, adult learning principles, and cross-functional collaboration. I also focus on AI-assisted documentation workflows and process automation to improve delivery quality, consistency, and efficiency.

Available to hire

I am a certified MISTC senior technical writer with 9+ years of experience managing customer-facing documentation for enterprise and cloud software and hardware products. I build technical training and enablement content such as user guides, release notes, online help, knowledge base articles, and API documentation in Agile/SDLC environments.

I specialize in structured authoring (DITA XML, DocBook), documentation governance, adult learning principles, and cross-functional collaboration. I also focus on AI-assisted documentation workflows and process automation to improve delivery quality, consistency, and efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Work Experience

Senior Technical Writer at Trellix (Musarubra US LLC)

November 1, 2021 - April 1, 2026

Designed and maintained a structured content model (DITA XML, CCMS) across 4 enterprise product suites, removing duplicate maintenance work and ensuring consistent terminology and localization across 35+ product releases. Authored 20+ knowledge base articles and 50+ hotfix documents while maintaining large-scale guides for accuracy across releases. Reduced open support tickets by 76% (Q4 2025) in a 5-person team by prioritizing Jira-based documentation requests and proactively managing delivery timelines. Developed documentation for 2 new IPS Sensor appliance models, including hardware guides, quick-start guides, and datasheets from TOC creation through authoring, review, and publication. Partnered with product, engineering, UX, and support to translate complex networking concepts into goal-oriented, user-centric documentation and online help (DITA XML, DocBook, GitHub). Led content migration to DocBook, resolved XML element and image reference issues, and advanced team-wide documentat

Technical Writer / Research Associate at EC-Council

July 1, 2019 - November 1, 2021

Developed 15+ structured, learner-focused eLearning modules and learner guides for security certification programs covering incident response, forensics (malware, network, cloud), and digital investigation methodologies. Developed 10+ labs for forensic readiness and techniques as instructor-led training materials. Created scenario-based exercises, workbooks, and assessments to measure learner competence. Applied instructional design principles and visual communication techniques (process diagrams and workflow-based assets) to improve clarity, organization, and learner retention. Conducted technical and editorial reviews across the full content development lifecycle, from research through publication, ensuring accuracy, consistency, and style compliance.

Senior Writer – Content Marketing at Netscribes India Pvt. Ltd.

September 1, 2017 - August 1, 2018

Managed content requirements for key enterprise IT and cloud technology clients, contributing to departmental revenue growth and long-term partnerships. Bridged technical and go-to-market content by translating product and cloud technology details into marketing collateral (articles, landing pages, knowledge bases) while ensuring consistency between technical accuracy and commercial messaging through SME collaboration. Developed SEO-optimized webpage content and infographic wireframes aligned with client product ranges and business objectives.

Senior Content Writer at Tasker VA Services Pvt. Ltd.

April 1, 2016 - September 1, 2017

Created website content, blogs, business plans, and proposals for clients across the US, UK, Canada, and Australia to support lead generation and customer acquisition. Managed content publishing schedules and provided social media support across multiple industries.