I’m Arran Todd, a Digital Project Manager and Delivery Lead with over 15 years of experience across digital platforms, marketing systems and customer-facing websites. I’m typically brought in to calm complex delivery, clarify unclear requirements and help teams turn intent into reliable, working solutions. My work spans project delivery, technical platforms and customer journeys, and I’m comfortable collaborating with product, marketing, engineering and data teams to connect the dots and keep things moving in the right direction. I focus on reliability, clarity and outcomes rather than adding unnecessary complexity. I’m passionate about improving customer journeys, marketing automation, and platform performance, and I’m comfortable working with public sector, enterprise and regulated environments. I like turning data into practical improvements through clear reporting and regular reviews, and I strive to make delivery less risky and more predictable.

Arran Todd

I’m Arran Todd, a Digital Project Manager and Delivery Lead with over 15 years of experience across digital platforms, marketing systems and customer-facing websites. I’m typically brought in to calm complex delivery, clarify unclear requirements and help teams turn intent into reliable, working solutions. My work spans project delivery, technical platforms and customer journeys, and I’m comfortable collaborating with product, marketing, engineering and data teams to connect the dots and keep things moving in the right direction. I focus on reliability, clarity and outcomes rather than adding unnecessary complexity. I’m passionate about improving customer journeys, marketing automation, and platform performance, and I’m comfortable working with public sector, enterprise and regulated environments. I like turning data into practical improvements through clear reporting and regular reviews, and I strive to make delivery less risky and more predictable.

Available to hire

I’m Arran Todd, a Digital Project Manager and Delivery Lead with over 15 years of experience across digital platforms, marketing systems and customer-facing websites. I’m typically brought in to calm complex delivery, clarify unclear requirements and help teams turn intent into reliable, working solutions. My work spans project delivery, technical platforms and customer journeys, and I’m comfortable collaborating with product, marketing, engineering and data teams to connect the dots and keep things moving in the right direction.

I focus on reliability, clarity and outcomes rather than adding unnecessary complexity. I’m passionate about improving customer journeys, marketing automation, and platform performance, and I’m comfortable working with public sector, enterprise and regulated environments. I like turning data into practical improvements through clear reporting and regular reviews, and I strive to make delivery less risky and more predictable.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate

Language

English
Fluent

Work Experience

Freelance Digital Project Manager / Delivery Lead at Self-employed
January 1, 2026 - Present
Provide senior delivery support for organisations running complex digital platforms and marketing systems. Lead delivery across multidisciplinary teams (engineering, marketing, UX, data, and external agencies). Translate commercial and customer goals into actionable delivery plans and priorities. Improve acquisition, onboarding, retention and re-engagement journeys. Diagnose platform, integration, and process issues impacting performance or reliability. Help teams interpret data via clear reporting and regular reviews.
Head of Projects at One SC Media
October 1, 2025 - January 1, 2026
Led delivery across web development, marketing, UX and creative work within a fast-paced agency. Managed multiple digital and marketing projects with internal teams and external partners. Served as escalation point for delivery issues, platform problems and integrations. Improved customer journeys such as registration, onboarding and checkout flows. Oversaw email communications, marketing automation and CRM-linked activity. Introduced clearer ways of working, documentation and reporting to improve consistency. Key outcomes included reduced recurring platform issues, improved reliability of campaign and website delivery, and clearer stakeholder visibility.
Strategic Web Development Specialist (Freelance) at Self-employed
March 1, 2016 - October 1, 2025
Worked with B2B and B2C organisations to design, build and improve digital platforms. Delivered WordPress-based websites integrated with marketing and CRM systems. Built and improved customer journeys across email, web and account-based touchpoints. Implemented marketing automation and nurture activity to support acquisition and retention. Collaborated with clients to review performance and implement practical improvements.
Website Manager at SPS Group Services
March 1, 2015 - October 1, 2025
Managed the company website and supported ongoing improvements to lead generation and customer communications.

Education

BA (Hons) at York St John University
January 11, 2030 - January 12, 2026
BA (Hons) Design and Applied Arts at York St John University
January 11, 2030 - January 14, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education, Government