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I am an independent hospitality consultant with extensive experience advising hospitality owners and operators on operations, brand positioning, and business structure. I help restaurants and service-based businesses through concept development, operational design, and workflow improvements to stabilize operations and elevate execution. I bring hands-on ownership experience and a practical, systems-focused approach to short-term, contract, and project-based engagements.…I am an independent hospitality consultant with extensive experience advising hospitality owners and operators on operations, brand positioning, and business structure. I help restaurants and service-based businesses through concept development, operational design, and workflow improvements to stabilize operations and elevate execution. I bring hands-on ownership experience and a practical, systems-focused approach to short-term, contract, and project-based engagements.

Ashley Thomas

PRO

Marketing Consultant, Brand Strategist, Brand Designer, +4

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I am an independent hospitality consultant with extensive experience advising hospitality owners and operators on operations, brand positioning, and business structure. I help restaurants and service-based businesses through concept development, operational design, and workflow improvements to stabilize operations and elevate execution. I bring hands-on ownership experience and a practical, systems-focused approach to short-term, contract, and project-based engagements.…I am an independent hospitality consultant with extensive experience advising hospitality owners and operators on operations, brand positioning, and business structure. I help restaurants and service-based businesses through concept development, operational design, and workflow improvements to stabilize operations and elevate execution. I bring hands-on ownership experience and a practical, systems-focused approach to short-term, contract, and project-based engagements.

Available to hire

Canada

I am an independent hospitality consultant with extensive experience advising hospitality owners and operators on operations, brand positioning, and business structure.

I help restaurants and service-based businesses through concept development, operational design, and workflow improvements to stabilize operations and elevate execution. I bring hands-on ownership experience and a practical, systems-focused approach to short-term, contract, and project-based engagements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Founder & Independent Hospitality Consultant at Frame work Hospitality Consulting

January 1, 2014 - Present

Independent hospitality consultant delivering contract-based concept development, business planning, and operational strategy. Designed and implemented operational frameworks, SOPs, and service standards to improve consistency, efficiency, and execution. Conducted market research and concept analysis to support brand positioning, launch readiness, and leadership training; helped leadership teams with training design and documentation to strengthen service standards and execution. Advised on digital tools and workflow systems to enhance internal communication and coordination.

Owner / Operator at Main Street Hospitality Group

January 1, 2023 - January 1, 2025

Owned and operated an independent full-service restaurant and live music venue, managing concept execution through daily service. Oversaw end-to-end operations including staffing, scheduling, payroll coordination, financial controls, and service delivery. Built and enforced operational policies, SOPs, and service standards to ensure consistency, quality, and compliance. Led full-cycle hiring, onboarding, training, and performance management for front- and back-of-house teams. Curated live music programming and events, coordinating artists, scheduling, promotion, and on-site execution. Managed vendor sourcing, purchasing, inventory, and cost controls to maintain efficiency. Implemented operations workflows to improve coordination and service execution; handled guest experience management and reputation management in a fast-paced environment.

Founder & Independent Hospitality Consultant at Framework Hospitality Consulting

January 1, 2014 - Present

Provided independent hospitality consulting and operational advisory services on a contract and project basis, supporting concept development, business planning, and operational strategy. Designed and implemented operational frameworks, SOPs, and service standards to improve consistency, efficiency, and execution. Conducted market research and concept analysis to support brand positioning, service differentiation, and launch readiness. Supported leadership teams through training design, workflow improvement, and operational documentation to strengthen service standards and execution. Advised on digital tools and workflow systems to improve internal communication, task coordination, and operational efficiency. Delivered ongoing operational support focused on stabilization, performance improvement, and sustainable growth.