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I'm Aspen M Thomas, a customer service professional with a passion for delivering brand-aligned service experiences. I excel at building lasting client relationships, handling high-volume interactions, and supporting teams in fast-paced environments. My goal is to bring a travel-minded mindset, attention to detail, and a commitment to top-tier service to a Travel Planner role. Outside of work, I enjoy staying organized, collaborating across departments, and leveraging insights from data to improve customer experiences. I'm excited to apply my experience in client support, sales assistance, and cross-functional teamwork to help clients plan memorable journeys and seamless service experiences.…I'm Aspen M Thomas, a customer service professional with a passion for delivering brand-aligned service experiences. I excel at building lasting client relationships, handling high-volume interactions, and supporting teams in fast-paced environments. My goal is to bring a travel-minded mindset, attention to detail, and a commitment to top-tier service to a Travel Planner role. Outside of work, I enjoy staying organized, collaborating across departments, and leveraging insights from data to improve customer experiences. I'm excited to apply my experience in client support, sales assistance, and cross-functional teamwork to help clients plan memorable journeys and seamless service experiences.

Aspen M Thomas

Social Media Manager, Content Creator, Project Manager, +2

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I'm Aspen M Thomas, a customer service professional with a passion for delivering brand-aligned service experiences. I excel at building lasting client relationships, handling high-volume interactions, and supporting teams in fast-paced environments. My goal is to bring a travel-minded mindset, attention to detail, and a commitment to top-tier service to a Travel Planner role. Outside of work, I enjoy staying organized, collaborating across departments, and leveraging insights from data to improve customer experiences. I'm excited to apply my experience in client support, sales assistance, and cross-functional teamwork to help clients plan memorable journeys and seamless service experiences.…I'm Aspen M Thomas, a customer service professional with a passion for delivering brand-aligned service experiences. I excel at building lasting client relationships, handling high-volume interactions, and supporting teams in fast-paced environments. My goal is to bring a travel-minded mindset, attention to detail, and a commitment to top-tier service to a Travel Planner role. Outside of work, I enjoy staying organized, collaborating across departments, and leveraging insights from data to improve customer experiences. I'm excited to apply my experience in client support, sales assistance, and cross-functional teamwork to help clients plan memorable journeys and seamless service experiences.

Available to hire

I’m Aspen M Thomas, a customer service professional with a passion for delivering brand-aligned service experiences. I excel at building lasting client relationships, handling high-volume interactions, and supporting teams in fast-paced environments. My goal is to bring a travel-minded mindset, attention to detail, and a commitment to top-tier service to a Travel Planner role.

Outside of work, I enjoy staying organized, collaborating across departments, and leveraging insights from data to improve customer experiences. I’m excited to apply my experience in client support, sales assistance, and cross-functional teamwork to help clients plan memorable journeys and seamless service experiences.

Skills

CRM

Experience Level

CRM

Expert

Language

English

Fluent

Work Experience

Production Team Member at Luxury skin care brand

April 1, 2024 - Present

contributed to hands-on creation and quality assurance of high-end beauty products in a detail-driven, collaborative production environment; ensured each item was made with care, consistency, and attention to customer expectations.

Interviewer at Dynata

September 1, 2023 - April 1, 2024

Conducted outbound phone interviews with a wide range of respondents, following structured scripts to gather accurate data for client research. Adapted approach for each call while maintaining a professional, courteous demeanor. Met daily and weekly productivity targets while ensuring data quality.

Insurance Producer and Office Manager at Farmers Insurance

December 1, 2021 - September 1, 2023

Sold personal lines in insurance, educated clients on coverage options, and processed transactions. Managed customer data and agency performance metrics with confidentiality and accuracy. Supervised operations and staff during owner's absence; maintained inventory and managed social media. Balanced sales goals with excellent service delivery, helping increase client retention.

Customer Advocate at Carvana

August 1, 2019 - July 1, 2020

Provided frontline phone support to customers buying or selling vehicles online. Assisted clients in selecting appropriate options based on needs, budget, and eligibility. Ensured a seamless digital customer experience through clear, personalized communication.

Guest Services at Arizona Cardinals

December 1, 2013 - June 1, 2017

Provided excellent customer service skills during NFL events. Resolved concerns quickly and professionally. Prepared premium suites and ensured pre-event readiness in line with client expectations.