I’m a results-driven content and social media freelancer with a strong background in customer care, account management, and digital storytelling. I specialize in creating engaging user-generated content (UGC), managing social media platforms, and writing compelling copy that connects brands with their audiences. With experience leading training initiatives, managing campaigns, and improving workflows, I bring a unique mix of creativity and strategy to every project. Whether it’s boosting engagement, enhancing brand voice, or writing high-converting captions and blog content, I deliver with professionalism and passion. My background across retail, hospitality, and digital marketing makes me highly adaptable and audience-aware. I’m comfortable working independently or collaboratively, and I thrive in remote roles that allow me to turn ideas into impact. Let’s create something that resonates, converts, and builds community.

I’m a results-driven content and social media freelancer with a strong background in customer care, account management, and digital storytelling. I specialize in creating engaging user-generated content (UGC), managing social media platforms, and writing compelling copy that connects brands with their audiences. With experience leading training initiatives, managing campaigns, and improving workflows, I bring a unique mix of creativity and strategy to every project. Whether it’s boosting engagement, enhancing brand voice, or writing high-converting captions and blog content, I deliver with professionalism and passion. My background across retail, hospitality, and digital marketing makes me highly adaptable and audience-aware. I’m comfortable working independently or collaboratively, and I thrive in remote roles that allow me to turn ideas into impact. Let’s create something that resonates, converts, and builds community.

Available to hire

I’m a results-driven content and social media freelancer with a strong background in customer care, account management, and digital storytelling. I specialize in creating engaging user-generated content (UGC), managing social media platforms, and writing compelling copy that connects brands with their audiences.

With experience leading training initiatives, managing campaigns, and improving workflows, I bring a unique mix of creativity and strategy to every project. Whether it’s boosting engagement, enhancing brand voice, or writing high-converting captions and blog content, I deliver with professionalism and passion.

My background across retail, hospitality, and digital marketing makes me highly adaptable and audience-aware. I’m comfortable working independently or collaboratively, and I thrive in remote roles that allow me to turn ideas into impact.

Let’s create something that resonates, converts, and builds community.

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Language

English
Fluent

Work Experience

Customer Care at Mavin
October 1, 2023 - Present
Managed key customer accounts ensuring timely coordination of customer orders and logistics to meet client needs. Oversaw department communications and maintained operational calendars to meet critical deadlines. Streamlined workflows, boosting operational efficiency and delivering a higher standard of customer satisfaction.
Server at Der Bake Oven
October 1, 2023 - August 6, 2025
Designed engaging social media campaigns, increasing customer engagement and driving traffic. Proposed and implemented strategies to improve business operations and customer experience.
Assistant Manager at Ervonna Enterprises
October 1, 2021 - August 6, 2025
Supervised a team of 8, ensuring schedules and workflows were optimized for productivity. Led training initiatives to elevate team performance and meet business objectives.
Customer Service at Farmhouse Frocks
August 1, 2020 - August 6, 2025
Provided exceptional email and phone support, ensuring customer satisfaction with product inquiries and issues. Managed social media content and product listings to enhance brand visibility and engagement.
Manager at Encore Saloon
November 30, 2019 - August 5, 2025
Hired and trained service staff members, managed scheduling, and planned and executed events leading to boosted sales and a loyal customer base.

Education

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Qualifications

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Industry Experience

Retail, Travel & Hospitality, Professional Services, Media & Entertainment, Consumer Goods