Available to hire
Dedicated Remote Customer Service Representative with 3+ years of continuous experience in autonomous, high-volume, work-from-home environments. Highly proficient in industry-standard CRM and ticketing systems, including Zendesk and Freshdesk. Proven ability to drive efficiency, achieve high Customer Satisfaction (CSAT) scores, and excel at troubleshooting and conflict resolution across phone, chat, and email channels.
Skills
Experience Level
Expert
Work Experience
CSR Agent at Tough Bytes
September 30, 2025 - September 30, 2025Managed a high-volume queue of 60+ daily customer tickets across phone, chat, and email channels using Zendesk. Achieved a consistent 92% Customer Satisfaction (CSAT) score by applying effective troubleshooting and conflict resolution skills. Resolved complex customer issues with high efficiency, contributing to a high rate of First Contact Resolution (FCR).
Appointment Coordinator at José Clinic
January 31, 2023 - January 31, 2023Managed all client scheduling, follow-up, and coordination using the Freshdesk ticketing system, improving client experience and reducing scheduling errors by 15%. Collaborated effectively with the remote clinical team to coordinate logistics, demonstrating strong administrative and organizational skills in an autonomous setting.
Email Marketing at KDES
December 31, 2022 - December 31, 2022Developed and executed targeted email marketing campaigns, showcasing superior professional written communication skills and meticulous attention to detail. Managed and segmented email lists based on customer behavior, highlighting analytical capabilities vital for client support and communication organization.
Education
Foundation in Business Administration at University of Punjab, Lahore
January 1, 2021 - December 31, 2021Bachelor of Commerce at University of Punjab, Lahore
January 1, 2021 - February 28, 2023Qualifications
Skills
Experience Level
Expert
Hire a Actress
We have the best actress experts on Twine. Hire a actress in Lahore today.